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“Very kind customer service” 5 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Breakfast for 2 Included
Ranked #36 of 119 Hotels in Miami
Sao Paulo, SP
1 review
“Very kind customer service”
5 of 5 stars Reviewed October 14, 2013

The staff located in the front desk and the concierge desk, specially Mr. Guala, were very friendly and helpful with me and my wife during all our stayed. Cause that, we'd like to thank again Alex and Julio (shutlle). We are sure that we'll come back to this Hotel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Service
Helpful?
Thank SamyetTaisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,479 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (651)
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English first
Miami, Florida
1 review
5 of 5 stars Reviewed October 13, 2013

Bostone Ardeus did a great job of serving us! He made sure that we had what we needed in a timely manner. I would suggest that anyone who comes to the sheraton hotel needs to come and see Bostone at the restaurant.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
Thank donjuanca78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 15, 2013
It was a pleasure to read your comments concerning exceptional service by one of our staff members, Bostone Ardeus. Thank you for recognizing his efforts and we hope to have you back with us again soon.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Grove, Pennsylvania
1 review
5 of 5 stars Reviewed October 13, 2013

I recently stayed at the Sheraton for a seminar. The front desk quickly got me checked in and comfortable. The servers in the bar/restaurant were friendly, as well as attentive. The room was clean and comfortable. The many conference rooms were comfortable. Nice touch having snack stations in close proximity to the conference rooms! I finally had some free time on my last day and Geo Zeledon was eager to assist me and my colleagues to get to a restaurant in the area. He rolled out the red carpet (literally!!) and assisted us in geting into the van. He took us to an excellent Cuban restaurant and arranged with the restaurant staff for them to call him for our pick up. We returned to the hotel to retrieve out luggage and then he immediately got us to the airport so we did not have to wait for another shuttle. All this with a huge smile. He made us feel like we are royalty! Thank you, Geo!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
Thank IMLoriW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, CA
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 12, 2013

This was a great place to stay near the airport. Very comfy room that was very nicely furnished! The staff was very helpful and friendly. The shuttle to the airport is frequent and it's only about two minutes from airport!

  • Stayed October 2013
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
2 Thank quiltingatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 15, 2013
Thank you so much for your review. We are delighted to hear that you enjoyed our hotel and we look forward to the next opportunity we have to welcome you back. Thanks again and take care!

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 12, 2013

The Sheraton Miami Airport Hotel is a good value if you need a reasonably priced hotel for an overnight layover. The room was nice and clean. The shuttle drivers were polite and helpful. Front desk was friendly.
My only complaints are that the free breakfast does not start until later in the morning. Many people using Miami as an international airport are probably going to leave early in the morning as I did. I would have liked to have the breakfast that was included with the room. My other complaint was the occasional noise from the hallway. Not sure what the hotel can do about soundproofing.
I would stay there again.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BowenTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed October 11, 2013

This is the BEST hotel experience EVER!
We flew all night and arrived early morning tired.....no worries......early check in NO PROBLEM!
Front desk ( Nicole Rodriguez) and Valet services are fantastic.....everyone here is so helpful!
Buffet breakfast was delightful!

Best sleep on "beyond comfy" beds......outdoor pool temps were perfect!
Definitely the best spot to relax at the end of a full day touring Miami!

Room Tip: King bed room with view of lagoon/golf course
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Travellor62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 14, 2013
We were delighted to read your review and so pleased that your overall stay was enjoyable and worry-free. Customer care is amongst our highest priorities and it is always gratifying to hear that our teams have succeeded in ensuring that our guests experience that care. Thank you for recognizing Nicole R. and our valet team for their efforts. Your recommendation is greatly appreciated and we will look forward to your next visit.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heredia, Costa Rica
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 11, 2013

Recently had a business trip to Miami, and Amanda Douglas at the check-in was very helpful, due to a group of colleagues arriving at the same time, she needed to get everything done, fast and she did, not only that a girl Nicole R set-up a business meeting at last minute, she did a great job. Both of these girls must be commended for a job well done !! Thank you Girls !

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
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    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
Thank Sindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 14, 2013
Thank you for taking the time to share your recent experience with us. Our teams do their best to be accommodating no matter what the circumstances. Amanda and Nicole R. will be glad to learn that you were pleased with their help in setting up your business meeting with such short notice. Thank you for recognizing their efforts. Your recommendation is greatly appreciated and we hope to welcome you back soon.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Property: Sheraton Miami Airport Hotel
Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Miami
#37 Family Hotel in Miami
#38 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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