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“Pretty convenient!” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
Ranked #36 of 121 Hotels in Miami
Sao Paulo, SP
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Pretty convenient!”
4 of 5 stars Reviewed June 4, 2013

I stayed there last month (May) with some friends... the great thing about this hotel is because it´s by the airport. There´s a free shuttle to the airport and the drivers are really, really sympathethic. Both of the drivers who drove me to the airport were really nice and helpful!
Staff was really helpful and polite but one thing that I didn´t like was... the bathroom!!
Yeah! I spent 3 days there after a cruise. I arrived at the hotel a couple hours before check in, there was a room available and when I entered the room and saw the bathroom I felt really disappointed... there were strands of hair on the walls, the toilete seat was clearly not cleaned, there were dirty bath towels in the bathroom and on the couch!! Called "room service" and asked for clean towels since there weren´t any! A very polite man brought me some clean towels and I asked him if he could take the dirty ones away I decided NOT to complain about the dirty bathroom, decided to wait and see if the next day when I left the room they would clean the bathroom. I was wrong... arrived at the hotel at night and the bathroom wasn´t cleaned AGAIN!! The strands of hair on the wall were not even touched!!
Before staying at Sheraton I spent 2 nights at another hotel (not Sheraton chain), I spent less money on it but my room was cleaned every day both bedroom/bathroom and had clean towels every single day!!
Probably I´d stay at Sheraton again, it´s a good hotel, pretty close to the airport, staff is great but cleanliness is ESSENTIAL!!!
Spending the whole day out and when you arrive at the hotel you only have your bed made and the desk cleaned is really disappointing!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jessy_Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (662)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
seattle
1 review
4 of 5 stars Reviewed June 3, 2013

We really enjoyed our stay at this hotel! Very close to the airport with easy access to Doral and SB! Staff was friendly, special thanks to Ernesto Diaz for helping us out and being so cordial. Easy to find! Highly recommend this hotel!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bello15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 2, 2013

The great thing about this hotel are the employers. Startimg with reservation we have Iriana, the most assesseble and nice one we could want. At the frontdoor the BellMan Geo (Pura Vida) is the greattest guy in the hotel, i would say the best one of all hotels i stayed in Miami. He is always trying to give us the best stay experience. 10+ for Geo. He solves everything in the hotel I call him President. At Club Lounge every one is great and happy especcially Ana Bessie and Mayling Morenco. We had an air conditioner problem in our room that was solved from a gentlemen and very nice man called Mário, we could see in his face his great human values.
Elmo

  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Elmo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
Thank you so much for taking the time to write about your recent experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We truly value and appreciate your recognition of our associates. They make every effort to exceed our guests’ expectations at every opportunity so they will be delighted to learn that they were instrumental in ensuring a great stay. I shall share your comments with the entire team and most especially with Geo, Iriana, Ana, Bessie, Mayling and Mario. Thank you for recognizing their efforts and we hope for a return visit from you soon.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2013

Very special felt like home.Im here for 5 weeks but never got home sick, special thanks to Tiffany Duarte best chef and now a good friend also a great thanks for all the attention (excelent) to Elvis, Tania And George, Alexi best employees, Sheraton is very afortunate to have employees like them.
Alberth Agüero from San José Costa Rica (COVIDIEN group)

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Alberthaguero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
What a pleasure it is to read that you enjoyed your experience with us. Our entire team works hard at ensuring great service so they will be delighted to hear your comments. Thank you for recognizing Tiffany, Elvis, Tania, Jorge and Alexi from our culinary team. We appreciate your recommendation and we look forward to your next visit to the Sheraton Miami Airport Hotel and our Rickenbacker Restaurant.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brasil
Level Contributor
189 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed June 1, 2013

It is not the best. But considering the price X benefits, it its good.

The bed and bathroom are good.The room is big.
I couldn't hear the airplanes.

The best thing is: it is just in front of the Airport's Car Rental Building,
where it is also the Metro / Bus Station,
from where you could take buses for US$2,35 to anywhere in Miami.

Room Tip: Ask for a room that has view to the Golf court.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank PaulaMello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami!

Kind regards,
Jon K. Wubbena, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 1, 2013

Stayed here a few times now, great to stay here either before heading home or on a cruise.
The staff make this hotel. It was my birthday and upon arrival in my room were balloons, wine and then some great chocolate cake was delivered! The two guys in the bar have worked here for quite some time, Miguel and Victor. They are awesome and are superb at making you feel welcome and relaxed.

Boston our waiter at breakfast again has worked in the property for some time and he is very attentive, caring, he also remembered us from our previous visit and welcomed us back.

The rooms are spotlessly clean, they have started a new service called "Pure" please read online about this. Our room was so fresh, I honestly felt really good when I woke up in the morning. It's designed for people with allergies.

The food is excellent, great standard and they have a superb wine choice in the bar area. The pool area is relaxing and some of the rooms overlook the golf course.

I really feel at home when I stay here and the staff are its best asset! Thank you Miguel and Victor for always making us two feel so welcome and spoiling us! See you next time.

Highly recommended property. Great value, staff are all highly motivated and want to please you!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
We consider our guests an extension of our family and strive to treat them that way from the moment they arrive until they depart, so we’re thankful to read about the personal and professional care you received. I will share your comments with Miguel and Victor, an amazing duo. We value your recommendation and look forward to many return visits.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed May 30, 2013

We spent one night here prior to our trip to Cuba. In spite of a power failure for a couple of hours, it was a great experience with a comfortable and clean room and an excellent restaurant. Parking was also a good deal at $6 per day during our trip.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Thureau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
Thank you for sharing your experience at the Sheraton Miami Airport Hotel and glad to know that you enjoyed your stay despite the power failure. Should your future travels include Miami, we hope that we will have another opportunity to welcome you back.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Property: Sheraton Miami Airport Hotel
Address: 3900 NW 21st Street, Miami, FL 33142-6704
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Miami
#12 Best Value Hotel in Miami
#37 Family Hotel in Miami
#38 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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