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Reviewed April 27, 2013 via mobile

What makes the difference between a good Sheraton and a very good Sheraton is the customer service. All the employees were very nice and friendly and always tried to accommodate us.
If you are looking for a place to stay by Miami airport, this is the place to go !

  • Stayed: April 2013
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1  Thank AlexandreC1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this reviewResponded April 30, 2013

We read your review and are very happy to know that you enjoyed your time at the Sheraton Miami Airport Hotel & Executive Meeting Center. Our staff is great and always puts customer service first and foremost. They will delighted to hear of your comments. Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami!

Kind regards,
Raul Ulloa, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013 via mobile

When I booked this hotel, it was purely for convenience, to easily get to the airport for our flight.

However, we were astonished when we got here. The drive here was as expected - busy streets under construction and a GPS determined to get us lost. However, when we got to our 10th floor room and looked our the window, we saw a beautiful golf course!

When we went downstairs and looked at the pool, that also has solely a view of the golf course and a peaceful stream.

The food was excellent as well. Very unexpected surprise, and what an incredible end to our trip!

  • Stayed: April 2013
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Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this reviewResponded April 30, 2013

What a delight to read your review. While we are conveniently located near the airport, our guests are pleasantly surprised by the picturesque view on our southern exposure featuring the Miami River and a beautifully landscaped golf course. Thank you for sharing you experience and hope that we will have another opportunity to welcome you back.

Kind regards,
Raul Ulloa, Hotel Manager

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Reviewed April 26, 2013

Fantastic service by Geo Zeledon!!!

We had just missed the normaly shuttle and he arranged another van to take four people to the departure gates as we had limit time to catch our flights after meetings at the hotel.

He also arranged hotel transportation to take our team to dinner the night before ... both drop off and pickup.

Great service!!

  • Stayed: March 2013, traveled on business
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Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this reviewResponded May 2, 2013

Thank you for taking the time to share your service experience. Geo is a great asset to our reception team and he will be happy to know that his efforts did not go unrecognized. We appreciate your feedback and hope to have another opportunity to welcome you back.

Kind regards,
Raul Ulloa, Hotel Manager

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Reviewed April 26, 2013

the steak i had was out of this world i ask for the chef to find out were he buys his meat from and he told me from a local meat company called cattle house meats it was very nice of him to come out to see me and the next day i had lunch they have a area were they cook food for you to order there was a very nice chef back there cooking many different items he told me he was sous chef the food was fantastic,if you what great food, good service this is the place to go.and the hotel it self was very impressive i highly recommend this hotel

Room Tip: clean and a warm staff room was very nice thanks
  • Stayed: April 2013, traveled as a couple
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Thank Rolandini R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2013 via mobile

Stayed at this hotel near to Miami airport after long car rental. It is very near to the airport car rental return; just a little tricky finding the way as need to cross roads; drop luggage at the hotel before returning car.
Rooms were basic. On this occasion the poolside area was awful; glass, cigarette ends,empty cups lying around. Okay it is a very busy hotel with lots of 1 night stays but it is a Sheraton and I expected more.
The public Internet was not available so unable to check in before flight; again not what I expect and the hotel staff couldn't offer an alternative

  • Stayed: April 2013
    • Value
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Thank BigAlNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this reviewResponded April 30, 2013

Thank you for taking the time to post your comments regarding your recent stay at the Sheraton Miami Airport Hotel. Please accept our sincerest apologies for the deficiencies you experienced with internet access and pool area's upkeep. We take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments and we hope to have another opportunity to better serve you on your next trip to Miami.

Kind regards,
Raul Ulloa, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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