The best thing the hotel offers is it's location to the Miami Airport. The rooms and decor are very dated. The beds are comfortable but my rooms were small. As a SPG Platinum member, I selected to use my Suite Stay Coupons but the hotel never notified me that they were not able to honor them because of space. I was told they had no suites available during checkin nor was I offered any type of upgraded room. Being that I had two reservations, I was able to get two standard rooms on the club floor. During my weekend stay, I got stuck on the elevator for about 10 mins and then it started up and returned me to the ground floor. At which time, I spoke to the desk manager who arranged for someone to take up stairs via the service elevator. When I was checking out, again, only one elevator was working so i took the stairs from the 10th floor to the lobby. The club lounge was lacking in a lot of ways. The one person working over the weekend did her absolute best for the people using the lounge but was clearly overwelmed and could have used some help. The toilet in my room was leaking and when the serviceman came to fix it, I was told to 'not sit back too far' as it would leak again and they will have to replace. Additionally, the bathroom fan didn't work, and the vanity had only one out of three lightbulbs over the sink. And i'm not certain they ever vacuumed the floor in my room because there was lint on the floor from when i arrived until the day I left. Parking: It cost 15.00 to park whether you valet or self park.
Throughout my stay, I did receive a lot of apologies for things not being better and 'is there anything I can do to make it better" If they knew what was wrong or lacking (which they did, because I told them) did I really need to tell them how to fix it to make it better?
I am a SPG Platinum member and of all my travels over the years, I'm sad to say this hotel stay is really near the bottom. The hotel clearly needs some work in a lot of areas.
This hotel may be ok for an overnight stay because of proximity to the airport, but i wouldn't do it longer than that.
- Official Description (provided by the hotel):
- Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more less
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- Also Known As:
- Wyndham Miami
- Miami Wyndham