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Sheraton Miami Airport Hotel & Executive Meeting Center
Ranked #31 of 122 Hotels in Miami
Certificate of Excellence
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service”
Reviewed March 21, 2013

Our flight arrived after 7pm and we were promptly picked up at the airport by Geo Zeledon in the Sheraton van. He was fantastic. We had been travelling for a while and wanted dinner before turning in for the night. Geo took control. After a minute or two, he secured reservations for us in an outstanding restaurant near the hotel. Geo assisted with check in, got us settled in our room, and drove us to the restaurant. About 90 minutes later he was waiting outside to take us back to the hotel. We could not imagine better service. Thank you to Geo, Gusatvo (his supervisor), and Sheraton for an excellent experience.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (743)
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Durham
Level 5 Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 20, 2013

After a long tiring journey we were very glad to find the complementary bus to the nearby hotel. Our welcome was friendly and efficient and we were quickly in our room. We were so tired we didn't have time to explore any other facilities. Our room had a nice view of the nearby golf course.

The Sheraton group should be congratulated on the comfort of their beds and soft pillows we have noticed before that these are exceptionally good.

Breakfast was part of the price we paid and was plentiful and varied with the option of a tailor made omelette - which was very good.

Room Tip: Very convenient for hire car offices at the airport.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank DurhamAnne100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doncaster
Level 5 Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 18, 2013

arrived 3 hrs late due to american customs having only 5 desks open at f/lauderdale cruise port
immigration..Waited almost 50 mins for rest of people staying at Sheraton,to clear customs.Upon
arrival guy from hotel came out to the bus & gave all of us a room key,registered to ourselves,which saved time at reception.Arrived at our room 732,to find a freezing cold room,
spent only 5mins inside by which time windows had misted over with our breath,tried to turn up temp in room,but for the small amount of time in room,did not work.Reported to reception what
looked like blood on toilet,would not use,got luggage & stayed down stairs,meal & drinks expensive£18.00 for pizza,bottle of heineken &a coke.nice location opposite golf course with a river between hotel & g/course,notice beware of alligators & snakes,makes you feel good.
would I stay here again.NO.

Room Tip: cant give any ,my room was cold & dirty
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nutsonbags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, March 19, 2013
We are terribly sorry that your delay with customs at the port was only compounded by your experience with us. It is evident that we missed numerous opportunities to ensure that your last stay before your return home be a pleasant and memorable one. We can certainly appreciate your frustration and dissatisfaction and hope you’ll accept our sincerest apologies for the inconveniences experienced and regret these were not resolved on-site prior to your departure.
Our location on the Miami River provides a great ambiance for our guests. With uncontrolled nature, precautionary steps are always necessary for our guests’ safety; hence, the posting of signage. Many of our guests have commented on the tranquility and wildlife sightings as a positive during their stay. Thank you for your comments and we truly hope to have the opportunity to welcome you back.

Sincerely,
David Berger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 18, 2013

My wife and I stayed on 8th March. The hotel is located across the street from the rental car centre, so if you are arriving late and want to get a good nights sleep before collecting your rental car then the location is ideal. Normal Sheraton benefits, rapid check in, good service, great beds, excellent buffet breakfast etc. We were allocated a corner room so very quiet and after a long flight from London we slept very well.

Two negatives, no bagels in the breakfast buffet - this is the USA after all, and we waited 30 minutes fior the shuttle bus: I was just about to call the hotel when it arrived! In the same timespan we saw three Marriott buses!!

If not for the two points above would have been 5 stars.

Room Tip: Rooms overlooking the golf course are worth the premium - if you are a SPG Gpold or higher member th...
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, March 19, 2013
Thank you for sharing your recent experience. We are conveniently located directly across form the rental car facility as well the metro rail. Your feedback is truly valuable to the hotel and I will be sure to address the two points you highglighted with the respective teams.

Kind regards,
David Berger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
146 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 17, 2013

We stayed here before and after a trip to Cuba, suffice it to say that all four Cuban hotels scored better than this one
It is convenient for the airport, but otherwise it is a very standard business oriented hotel. The room was large enough, but only had one chair (for the two of us), and one of the complementary bottles of water was used and empty. We called to ask for a second chair, but were refused. The maid's English was even worse than the maids in Cuba!! The bar food was adequate, but the breakfast was plentiful.

Room Tip: Get a room at the back of the hotel, overlooking the golf course
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  • Stayed February 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, March 19, 2013
Please accept our apologies for not providing adequately for you in your room. Your feedback is truly valuable to the hotel and I will be sure to address each of the issues you have noted with our teams.

Kind regards,
David Berger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Level 6 Contributor
600 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 486 helpful votes
Reviewed March 17, 2013 via mobile

Would not have stayed here but our tour group left from here. Room clean but no atmosphere and only chair was desk chair. Coffee but no refrig or safe or self service goodie bar. Decent $19 buffet and wait staff.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golem67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, March 19, 2013
We appreciate your comments regarding your recent stay. We recently removed lounge chairs from our rooms due to wear and tear and have ordered new ones that are soon to be delivered. Safety deposit boxes and refrigerators are available upon request. Thank you for your valuable feedback and thank you for recognizing our wait staff.

Sincerely,
David Berger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
103 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 16, 2013

Our flight to South America was cancelled at 11pm so the airline put us up in the Sheraton. In retrospect, we would rather have taken a nicer hotel somewhere else and paid ourselves.

In spite of our request for a king bed, we were given a handicapped room with insufficient storage/closet space; a shower head that had to be handheld, making shampooing very difficult. Because we arrived just after midnight, the lounge was closed and we wanted a glass of wine to calm our frazzled travel nerves. Room service wouldn't serve wine to us at that hour. However, the burger was good, if terribly expensive. We couldn't recommend this hotel to anyone, ever.

  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carmelouruguay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, March 19, 2013
Your review is very much appreciated and thank you for calling this to my attention. While availability might have been a factor, you should have been informed at check-in that you were going to be placed in a handicapped accessible room. Thank you very much for your feedback and we hope to be able to serve you again.

Kind regards,
David Berger, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel & Executive Meeting Center

Property: Sheraton Miami Airport Hotel & Executive Meeting Center
Address: 3900 NW 21st Street, Miami, FL 33142-6704
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Miami
#11 Business Hotel in Miami
#37 Romantic Hotel in Miami
#37 Family Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Miami Airport Hotel & Executive Meeting Center 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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