The bell service was good but that was the only thing good about this place. My first room I was awoken at 4:30am two mornings in a row to loud bangs and clanking dishes due to the room being next to a kitchen. It was also on the top floor and impossible to cool the room. I moved rooms after the second night which I have never had to do at a hotel before but I needed to be able to get some sleep. The new room was freezing cold so changed the thermostat only to find out the heater is broken in the entire place so only blows cold air. I was freezing for hours and wearing two jackets under the covers until the room warmed up. When I mentioned how hot the other floor was the response I got was its always that way. The remote control in this room also didn't work so I couldn't even control the volume or change the channel half the time. Every time I call the front desk I am sure they thought, it's her again but honestly if the place was in better shape I wouldn't have to. They were very rude to me tonight when I called about the remote for the second night in a row. I canceled the request for it to be fixed so I could just get some sleep as I have to be at the airport by 5am but mentioned they should check it out when I leave tomorrow so it works for the next guest. The front desk agent seemed very frustrated and short with me. Oh ya and the first room the shower didn't work great either, the second room it was fine so I guess it depends on which room you get. I honestly don't know how this place is so busy. It's probably one the worst hotel experiences I've ever had and I'm not that difficult to please. I'm usually happy and more comfortable at a Holiday Inn and Fairfield Inn - Simple yet comfortable and great service.
- Official Description (provided by the hotel):
- Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more less
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- Also Known As:
- Wyndham Miami
- Miami Wyndham