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“Broken hotel” 2 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
Ranked #37 of 121 Hotels in Miami
Charlottesville, Virginia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Broken hotel”
2 of 5 stars Reviewed February 13, 2013 via mobile

The bell service was good but that was the only thing good about this place. My first room I was awoken at 4:30am two mornings in a row to loud bangs and clanking dishes due to the room being next to a kitchen. It was also on the top floor and impossible to cool the room. I moved rooms after the second night which I have never had to do at a hotel before but I needed to be able to get some sleep. The new room was freezing cold so changed the thermostat only to find out the heater is broken in the entire place so only blows cold air. I was freezing for hours and wearing two jackets under the covers until the room warmed up. When I mentioned how hot the other floor was the response I got was its always that way. The remote control in this room also didn't work so I couldn't even control the volume or change the channel half the time. Every time I call the front desk I am sure they thought, it's her again but honestly if the place was in better shape I wouldn't have to. They were very rude to me tonight when I called about the remote for the second night in a row. I canceled the request for it to be fixed so I could just get some sleep as I have to be at the airport by 5am but mentioned they should check it out when I leave tomorrow so it works for the next guest. The front desk agent seemed very frustrated and short with me. Oh ya and the first room the shower didn't work great either, the second room it was fine so I guess it depends on which room you get. I honestly don't know how this place is so busy. It's probably one the worst hotel experiences I've ever had and I'm not that difficult to please. I'm usually happy and more comfortable at a Holiday Inn and Fairfield Inn - Simple yet comfortable and great service.

  • Stayed February 2013
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank AZW9LVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Marketing Manager at Sheraton Miami Airport Hotel, responded to this review, February 19, 2013
Dear AZW9LVER ,

Thank you for taking the time to provide your valuable feedback on your recent stay at the Sheraton Miami Airport. I am very sorry to hear that your stay was not up to the standards we set at the hotel and have made sure to communicate your experience to the hotel management team so that we can avoid these situations in the future. We would like the chance to host you again should your travels bring you back to Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (662)
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English first
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 13, 2013

A little slow starting off as we stood in the Starwood Preferred line. No one there to serve us but two other associates on the desk. Did not notice us for ten minutes. When we spoke up they immediately attended to us. Apologized and upgraded our room and gave us access to Club lounge. We were treated very well and all staff were really friendly. The hotel was fairly busy but valet and concierge were excellent
Food was just average but service good. Rooms were clean and beds were very comfortable. Great shuttle service from airport. We would stay here again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Faye888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thane, India
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed February 12, 2013

Stayed for 2 days only as a stopover from Miami airport. Rooms are pretty decent, service is good, I did not find it excellent like some other reviewers have written. Standard fare, but the breakfast was always fabulous. The view on the outside near the silently gurgling stream makes up for your entire day in a big way , more than you can imagine. You must sip hot coffee or milk by the side. Don't sit inside though for your breakfast or you will miss this wonderful treat. our group used to eat outside not here, as was predecided by our tour operator, so I can't comment much about the food here. But overall stay was comfortable and staff approachable. The rooms are pretty small though, you get big coffee pods for brewing in your room.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Dr_Alok_Modi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

I stay at the Sheraton Miami Airport Hotel out of choice.
From the moment you step out of the Taxi / Airport Shuttle you are made to feel welcome.
Check in Staff are very friendly and professional, Torri being the face of the front desk team. Such a good first impresion for the hotel. She remembers your name and make you feel at home even if you do not use the desk for many hours afte arrival.
The rooms are always clean and being an Executive Housekeeper I am very particular about cleanliness. The property has never let me down. Consistantly of a high quality and very service orientated. I would always use this hotel whilst in the Miami Airport area and recommend it to anyone wanting a good relaxing stay in this area.

Room Tip: The "Pure Rooms" are very good. Club Rooms the best.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank james M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 12, 2013

We are there on a business trip for a 1 night layover on our way to Orlando. It's a nice place, We were in the club floor and had an amazing room with a fantastic view. The breakfast in the club room was average. the club isn't stocked well at all during off hours (water and pop only) What i found annoying was that after we had rented the car, there was no place for me to park for a short amount of time without having to pay the horrendous parking charge. We basically went up to our room packed came down to check out and got slapped with a $15.00 parking bill for 35 minutes. As a gold member, i asked if they could comp it as it was 5 minutes over the time limit, everyone seemed to not want to deal with it and pass it over to someone else.

This is the reason i wouldn't stay here again. It may seem petty on my end but i find that passing someone onto others is what i didn't like.

Room Tip: dont' have a car if u're staying here....find a different hotel with free parking.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Mustaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 11, 2013

We stayed 3 nights at this hotel and had a great time.
The vallet parking guys are great and extremelly helpful, specially Geo from Costa Rica, great guy.
On the last day Geo recommended a great cuban restaurant called Rosa, very good food and service. I would definately come back.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Beatriz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 11, 2013

I love staying overnight at the Sheraton Miami Airport for a layover. First off, the airport shuttle is a 5 minute ride and runs every 15 minutes, and the shuttle drivers are very courteous. There is a red carpet reception line at the front desk for SPG members - a nice perk. Check in was a snap. I was greeted by Kay, who informed me of the amenities and assigned a room on the 7th floor overlooking the golf course ( kudos for excellent customer service ). The room was standard Sheraton clean with a comfortable bed and a desk ( free wifi for SPG members). The golf course view was soothing after a long flight. There is a fitness center which I didn't use but looked adequate, and a heated pool. My rate included the breakfast buffet and it was better than expected in quality and variety. The return shuttle to the airport was as efficient as the arrival. I have stayed elsewhere for a Miami layover but the proximity to airport, comfort, amenities and customer service has made the Sheraton Miami Airport my favorite.

Room Tip: Higher floors with a golf course view are nice.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cecilskong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Property: Sheraton Miami Airport Hotel
Address: 3900 NW 21st Street, Miami, FL 33142-6704
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Miami
#11 Business Hotel in Miami
#37 Family Hotel in Miami
#38 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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