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“Unparalleled outstanding service”

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Sheraton Miami Airport Hotel & Executive Meeting Center
Ranked #31 of 122 Hotels in Miami
Certificate of Excellence
Nebraska
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Unparalleled outstanding service”
Reviewed February 3, 2012

My organization hosted a five-day program for 60 attendees at the conference center at this hotel. We were quite nervous about having been located at an airport hotel, but the extraordinary service from every single staff member at this property simply blew us away. The manager of this hotel must be phenomenal because I have honestly never seen anything like the quality of the service here. (I am staying an extra night after my home airport being snowed in).

Yes the hotel is a very tad bit dated, but it is clean and the beds are very comfy. Plus, the food in the restaurant and in room service is quite good...in fact our attendees could not say enough about the food provided for breakfast, lunch, and dinner (and snacks in between!). The only issue is that it is remote if you want to go to South Beach or downtown, or anyplace that isn't the Miami airport for that matter. How we got around that was the amazing people who took us in large groups in their shuttle. But no matter how you cut it, there are no walking paths to speak of. If you walk by the canal you risk "alligators and poisonous snakes" as the signs say all along the edge!

The stories I could tell you about how the people here went above and beyond the call of duty are simply too numerous to list here. I would recommend the conference center for any business event and even if you are just staying overnight before or after a flight I would say that if you take a moment to chat with a staff member or ask them for or about something you will have a friend for your entire stay.

I better quit gushing or you will think that I work for them! :-)

Room Tip: Ask to face the golf course and watch the canal for manatee.
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  • Stayed February 2012, traveled on business
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Helpful?
1 Thank HistoryChickadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Doha, Qatar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2012

Staff was amazing in the restrurent. Boston, Carlos staff was very helpful. Two manager was extreamly polite and very helpful. This is mine and my wife fast visit in USA and I was very delighted to receive dedicated service from the Sheraton Restruent staff.

Well Done.

//Sofiul Alam

  • Stayed February 2012, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank SofiulAlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 2, 2012

Having read some mixed reviews I was a little concerned about my stay. These concerns were quickly dismissed by a friendly shuttle driver, efficient check-in and clean/comfortable room. The hotel is dated and parts are tired but all appears well maintained. My room looked recently painted with a new carpet. Food and service at Rickenbacker's exceeded expectations and the terrace/pool area is relaxing for an airport hotel.
Just one point to note - despite the GM's assurances/feedback in a response to another review (23rd Jan '12) a sign on the concierge desk clearly states valet parking at $15 with NO in/out.

Room Tip: Golf course side is best
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  • Stayed February 2012, traveled with friends
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Helpful?
1 Thank Abarr101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgefield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2012

Busy airport hotel, at check in the room we were given a room that had not been cleaned yet, however we received very good service and support, especially from the Bellman - Ron Wilson, who assited us in getting into another room. He quickly moved us, involving the front desk and the hotel manager and was very helpful thoughtout the stay. Him and the team were very responsive and high level of service. At the end of my meeting I had a tight connection for my flight and Ron was able to get us over to the airport quickly to make the flight. Kudoos to Ron for his customer service orientation!

Their business center and meeting facilities were very good from the rooms, AV equipment, snacks and refreshments for breaks etc....were very good, hey who expects Izze beverages in the coolers outside your meetings. The only negative as with most building in Miami and warm climates is contolling the temp, it always seems to be a bit too cool in the meeting rooms.

My wife also mentioned the lunch down in the restaurant was very good, fresh and tasty offerings like a caprese salad which for the middle of winter to taste fresh is key. Only other recommendation is that you request an even numbered room, back of the hotel, with a nice overlook of the golf course behind and views of greater Miami. All in all a great hotel for a layover, transit or business meeting!

Room Tip: Choose an even numbered room on a higher floor, we were on 9, they also offer some rooms with Pure f...
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  • Stayed January 2012, traveled on business
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Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level 6 Contributor
179 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed February 1, 2012

We were booked in the Sheraton by our cruise line the day we flew out of Miami to Heathrow. On arrival the reception area was really modern, clean and welcoming. Check-in was fairly quick but they were busy with checking in a lot of guests who like us were getting day rooms before evening flights. The rooms were a reall disapointment, dark, dated, depressing and I hate to say, past there sell by date. The bathrooms had plenty of towels and toiletries but on the surface it appeared clean but thats where it stopped. On closer inspection there were weeks of dust on the pipes under the sink, sink plugs were filthy, mould stains on the tile grouting the silicon was black and some missing around the bath edges, so disapointing. Heavy thick layers of dust on the chrome fixtures and fittings. Of course, this is all down to the executive housekeeper and lack of their standards. I always believe and say, it starts at the top. I can accept older style rooms, it doesn't have to be to my style, but dirty thrown in the mix is a NO NO.
The outside bar area where drinks are prepared was really dirty, mould, ground in dirt and the cocktail blender would be condemed if health officials inspected.

Room Tip: Rooms on the front overlook the runway, so if you like to watch the planes taking off ask for one of...
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  • Stayed January 2012, traveled with friends
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Helpful?
1 Thank LancashirePaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, February 2, 2012
Good Morning,

On behalf of the entire management team, thank you for taking the time to provide feedback that will ultimately improve the overall guest experience. Your comments will be researched in detail and improved upon immediately. Our Executive Housekeeper has extremely high standards and a proven track record of maintaining outstanding cleanliness scores within the Starwood brand through guest satisfaction surveys and quality assurance inspections.

I have already been outside to the patio bar to inspect the blender you reference. Although it is not a new blender, it is very clean and well sanitized. With that said, I have asked our Food & Beverage Manager to monitor the entire area very closely.

All feedback is vital to the overall success and continued improvement of the guest experience. We hope you will consider giving us a second opportunity on a future trip to the Miami area.

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Massachusetts
Level 6 Contributor
226 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 1, 2012

Stayed there in December for business. Enjoyed breakfast which was included in the rate. It was very nice and loved the view of the golf course at the dining room. Hope to play some golf next time when not on a business trip. Room was clean and comfortable. Only drawback was that it was hard to find(even with GPS) when one is coming from Miami. It was easy to find when coming out of the car rental.

Room Tip: If a Starwood member, ask for a high floor.
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  • Stayed December 2011, traveled on business
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Helpful?
Thank jo k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh,scotland
Level 6 Contributor
261 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed January 26, 2012

Stayed at the Sheraton Miami on two separate occasions before flying out to and back from US Virgin Islands. Starwood Member so managed to get a junior suite on two levels - having separate doors on the two levels!
Sheraton have taken this hotel over in the last few years but reception staff friendly and nice room
Free shuttle to and from airport and when returning rental car you can literally walk accross the road to the Hotel. There is only Valet Parking

  • Stayed December 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, February 1, 2012
Thank you for posting your positive experience with us. One of our main customer service objectives is to recognize and treat our SPG members extra special. I am glad to see we were able to accommodate you with an complimentary upgrade. Our super convenient location to the car rental center and entrance to the airport (50 Yards) is one of our many great attributes.

I will be sure to post your comments for our employees to read!

Safe Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel & Executive Meeting Center

Property: Sheraton Miami Airport Hotel & Executive Meeting Center
Address: 3900 NW 21st Street, Miami, FL 33142-6704
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Miami
#11 Business Hotel in Miami
#37 Family Hotel in Miami
#37 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Miami Airport Hotel & Executive Meeting Center 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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