Selected this hotel for its convenient location during a layover en route to St. Kitts and used Starwood points for a free night. Convenience is about the only thing the hotel has going for it. The front desk staff was less than welcoming, looked bored, didn't smile. The room was a decent size with a nice view of the golf course and downtown Miami. Bathroom was on the small side.
Was planning to catch a movie to kill some time during my layover, but after two calls to the front desk to report that the "menu" button on the remote wasn't responding, they said they'd send someone up to the room. About 15 minutes later, the guy didn't even need to enter the room.....he simply said that their entire system was down and wouldn't be working again for 2 days.
I found a stray hair plastered on the shower wall, and then upon closer inspection, found one on the ceiling. The phone in the room was obviously not cleaned because it smelled from the last occupant's perfume.
Bottom line is that the staff needs better guest service training and better supervisions of room cleaning.
- Official Description (provided by the hotel):
- Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more less
- Reservation Options:
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- Also Known As:
- Wyndham Miami
- Miami Wyndham