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“Stay elsewhere - not the usual Doubletree standard”

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DoubleTree by Hilton & Miami Airport Convention Center
Ranked #61 of 124 Hotels in Miami
Reviewed January 20, 2011

We were put up in this hotel by the airline as our flight was cancelled. The check-in could not cope with a plane load of passengers and we were all made to feel unwelcome - and no chocolate chip cookies!

The wait for the restaurant which had a buffet, was over an hour, and they did not want to serve anything from the al a carte menu. By the time we got into the restaurant it was 9pm and quite empty even though the staff were telling everyone it was full. The staff were more interested in setting the tables for the next day than serving anyone. It was quite apparent that they wanted everyone to have the buffet food which looked very unappetising and as though some of it had been there for hours. Also, the buffet area was not very clean. We waited a long time, despite several requests, for someone to take our order. 30 minutes later our meal, which included a salad starter, still had not been served and no-one, especially the maitre d' seemed to care. In the end, we ate the 'breakfast' pack of which we were all provided with as the flight was going early the next morning.

The restaurant could not cope and did not make any effort to try. The restaurant is supposed to be open until 10pm but I think they all wanted to go home early.

  • Stayed: January 2011, traveled as a couple
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Thank sunsaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,309 - 1,315 of 1,692 reviews

Reviewed January 7, 2011

We stayed here everytime we visited Miami for over 2 years.

MY BIGGEST ISSUE..
Dog ticks and fleas trying to eat you alive on the beds. I have seen for myself, some guy with 2 BIG dogs, (not medium as written on the website) Dirty, wanting a nice groom, with ticks "vampiring" their skin... Other friends and colleagues told me abouyt this, they complaned in the past, but nothing happened.. This time we had just about enough.. cause there was one wandering around on my pillow (imagine if it got into my ear!!)

Some of the staff is nice and courteous, some have very bad manners, especially at the front desk and the shuttle drivers, these drivers drive like maniacs, feels like your in the fast and the furious movie... and they tend to curse at you when you don't tip or if you don't tip enough.

Housekeeping lady, sometimes on floor 8, sometimes 9.. Apparently hates it when the wifey is there, you get 1 towel instead of 2, room barely cleaned, soap thrown on the counter... I can go on for days....

The Parking thing, OMG, $7 per day.. are you guys crazy, and they guy at the gate wants you to pay $7 again before they 24hr period...

Internet connection is whack...

They only nice things about this hotel is the Breakfast, and the Miami airport view...

  • Stayed: January 2011, traveled on business
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Thank contrrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tferrara10, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this reviewResponded March 19, 2011

First I should like to apologize regarding any inconvenience that you may have experienced during your stay at the Doubletree Miami Mart. Since I have been at this hotel (September of 2009) and we have NOT had a complaint regarding fleas or ticks anywhere in the property, much less been "infested". We still have not – in reviewing the 2 months prior to you trip-advisor report there we no complaints of this nature registered with guest assistance, our front second effort system, or with the Medallia guest comment email solicitation system. It is unfortunate that if you had an instance of this nature that you did not seek assistance from our property management team, who would have been happy to assist you and make the situation right, so that you can enjoy your stay. In addition it should be noted that we are a “pet friendly” property and that we appropriately “treat” each guest upon the guest/pet departure to insure that other guests do not have a problem of this nature. In regard to the other comments valet, housekeeping and parking – I apologize again for any inconvenience and would like to note the we do charge for parking and that charge of $7.00 is the lowest overnight parking charge of any full service hotel in the Miami Airport Area. If I may be of any future service in assisting you, please do not hesitate to contact me.
Sincerely,
Tony Ferrara
General Manager

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Reviewed December 31, 2010

This hotel was a steal at the price but we will remember it more for the bad points than the good. We were bemused by the parking arrangements and like lots of other guests we observed did a circuit or three past reception. There seems to be nothing but valet parking (90% of the spaces seemed empty). Finally when you do work out where to park you pay for the pleasure. The reception area is very nice and the reception staff are very polite and helpful and the free cookies a nice touch. It is a shame the rest of the staff does not share the same positive attitude. We booked a room for 3 on the 8th floor. When unpacking I realized there was no iron so I phoned the helpline and a very grumpy person turned up with it quite quickly. We later noticed there were only 2 towels so again called the helpline this time the same man did turn up and on answering the door he was shaking his head like I was a naughty schoolboy. Both tiomes he refused to talk to me. The list goes on: no coffee machine, no cups and the most horrible bedding of a yellowing duvet between 2 open sheets. We noticed a notice by the front door saying the bar had a happy hour with 2 drinks for 1. When we went to the bar we were told there is no happy hour but maybe there will be in the future. We asked could she report this to management and she said lots of people had complained but to no avail. The list goes on but in summary this could be a fantastic hotel if it wasn’t for the appalling attitude of some of the staff. Maybe they should replace the management with the reception staff.

  • Stayed: December 2010, traveled with family
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Thank Jar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2010

Needed an airport near the hotel for an early morning flight and this one was perfect. Very helpful staff, nice and quiet rooms. Would certainly recommend.

  • Stayed: November 2010, traveled as a couple
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Thank Hokiechip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2010

I have hosted a banquet at the Doubletree every November for the past three years. Their customer service in catering is fantastic. This time I stayed in a king room with my husband. Great room with a comfortable bed. We had forgotten to put out room service tag for breakfast so we called and got no answer. Call the front desk, they apologized and said someone would call me. We were doubtful but 1 minute later our phone rang and it was room service. Being a Sunday morning they were very busy. The woman took my order efficiently and said it could take 40 min. 20 min later we got a call that our breakfast was on the way up. They are always polite and helpful. Close to airport but also to highway which can get you anywhere in town quickly. I will book them again for next year. Have never had a problem. Overnight parking is $7. Most other hotels are $13 to $30.

  • Stayed: November 2010, traveled on business
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Thank Ramblingwelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2010

Arrived at the hotel after a full day of travel in my rental. They seemed to push the valet, as there was no good place to conveniently park to check-in. I ended up parking in a no-park zone to quickly check-in. After a smooth check-in, I was directed to a fairly remote lot to pay for parking (hate that).

My room was basic. The bed was very comfortable. The carpet was filthy. The bathroom was tired. Decent channel selection with HD signal on big flat screen. The hotel looks like it was nice in the past.

The fitness room was big, and had a lot of well maintained or newer equipment, and an extensive area for exercising, including a big selection of free weights.

Loved the fitness center. Everything else was average at best, and a little disappointing to be honest.

  • Stayed: November 2010, traveled on business
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Thank PDWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2010

I needed a hotel for an overnight layover. Hotel has a free airport shuttle. Room was clean. Staff were nice.

  • Stayed: March 2010, traveled on business
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Thank rmh1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Ave, Miami, FL 33126-3001 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Miami
#34 Business Hotel in Miami
#36 Family Hotel in Miami
Price Range: $96 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
"It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center is minutes to the Miami International Airport (MIA), connected to the Miami International Merchandise Mart – a wholesale / retail experience offering exceptional savings and is the home of the Miami Airport Convention Center (MACC). Business travelers enjoy the convenient location to the Blue Lagoon and Doral business parks and guests traveling for leisure love this same location for its easy highway access allowing for them to visit the many sites of Miami and South Florida including Downtown attractions, Coconut Grove shopping and South Beach nightlife. Complimentary, Wi-Fi with video streaming speeds, 24-hour complimentary airport transportation, 5 dining options from fine steaks and fresh Florida seafood at Rioja Grille to the Fresh Market Grab and Go. With 24 room service travelers never go hungry. The plaza of shops, multitude of gift stores and even a beauty salon/spa are just another reason to visit. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. Set in a tropical garden environment the temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Bring together groups from 10 to 6000 at the MACC. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. ft. Of modern meeting and tradeshow space. With 50 individual meeting rooms including boardrooms, multiple ballrooms from 6,000 to 28,000 sq. ft., Ground level exposition space of over 76,000 sq. ft. ... more   less 
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Miami Mart
Sheraton Mart Hotel
Sheraton Miami

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