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“LACK of ammeneties for the price”

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DoubleTree by Hilton & Miami Airport Convention Center
Ranked #61 of 123 Hotels in Miami
Nassau, Bahamas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“LACK of ammeneties for the price”
Reviewed July 15, 2014

After paying over$100.00 per night I expected a fridge and microwave in the room... there was NONE The service however was pleasant and the cookie was warm and DELICIOUS... The restaurants were clean and staff were pleasant... I enjoyed my experience minus the LACK of AMMENITIES!!!!

  • Stayed July 2014, traveled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Arlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (147)
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English first
Huntsville, Texas, United States
1 review
Reviewed July 13, 2014

Very nice hotel, my family and I enjoyed the stay, the staff was nice and helpful, they even when out of their way to help us on a mishap. The guest we meet were friendly and always smiling. The in room service food good and showed up on time, hot and ready to eat. The in hotel mall was a plus, great shops, good prices, we loved the shopping! Cant wait to go back to Miami and yes we would go back to this hotel.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lakuita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, United States
1 review
Reviewed July 9, 2014

Fairly good stay. Could have used more personnel/staff on hand but other than that, everyone was friendly and helpful. Pool and jacuzzi was nice, and the fitness room was also nice. I really liked the cookie at check-in, and I requested a cookie each day when I went by the front desk. The warm, chocolate chip cookie really hit the spot.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeannie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida, United States
2 reviews
Reviewed July 9, 2014

I stayed at this hotel as it was recommended by the Florida Supercon. They don't even provide a fridge or microwave, but we stayed for the price. The front desk gave me back info, leading to me missing my shuttle and missing a panel I needed to be on. Room Service not only got my order wrong. It took 45+ minutes. Instead of calling us and letting us know ahead of time so we could have picked something else, they just simply brought up the wrong order as this was not acceptable. Had I known what I was getting into, I would have went somewhere else. They were kind enough to comp me a night, but it still was a blemish on my vacation.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, July 11, 2014
We appreciate your honest feedback and apologize for the unfortunate experience you had. We've notified our staff about your concerns and will work with Super-con to ensure we're doing our best to communicate accurate suggestions and information to our guests. As a foot note to your stay- non-suite hotels do not typically provide microwaves and refrigerators, full -service hotels typically provide these items upon request and at an additional cost. In the future, We hope that you'll consider giving us another opportunity to serve you, we can insure that you will have a much better stay. In the event that your travels bring you back to Miami, please feel free to contact me at tferrara@doubletreemacc - I would be happy to assist in your arrangements.

Regards,
Tony Ferrara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
1 review
Reviewed July 6, 2014

I stayed at the Doubletree while attending Florida Supercon. Even though the convention has moved over to the Miami Beach Convention Center, thanks to the shuttle service they arranged it was a much more cost-effective stay instead of going to one of the very expensive hotels on the island. The room was excellent, the shower had great water pressure and the hotel was quiet even with a bunch of little girls running around for a pageant. The only negative issue I had was a long wait for the concierge one day, but that was very minor. I highly recommend the Doubletree.

Room Tip: The elevators make a loud honking sound, so try to avoid a room in the teens which tend to be closer...
See more room tips
  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 5 Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 6, 2014 via mobile

I had a great experience at this Doubletree, from checkin to checkout it was a great stay! Checkin I was acknowledged as a Diamond member and given breakfast vouchers as well as drink and appetizer vouchers, because the executive lounge was being remodeled. I had a room on the tenth floor facing MIA and the expressway. Amazingly I barely heard the planes or any traffic noise.
The bar downstairs was decent with decent drink specials. I decided to order the garlic Parmesan wings and American burger and call it a night. The wings were extremely bland and very chewy. The burger was average.

Breakfast the next morning was superb! They had a wide variety of hot and cold selections including Eggs Benedict, and homemade corned beef hash.

Self parking at the hotel is $7 which is pretty good considering that the embassy suites a couple of miles away charges $16.

In short this a great hotel that treats Diamonds pretty well.

I have two more trips to Miami in July and I'm staying here again!

Stayed June 2014
Helpful?
1 Thank Dwoody83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassaterre
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2014

Over the past 18 months I have stayed at this hotel when I have had to over night in Miami between flights. I continue to use this hotel because of the staff. They are very helpful, knowledgeable and very pleasant and caring. This is the best option if you need a clean, comfortable room near the Miami airport with excellent staff.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stkittsnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Property: DoubleTree by Hilton & Miami Airport Convention Center
Address: 711 NW 72nd Ave, Miami, FL 33126-3001 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Miami
#34 Business Hotel in Miami
#36 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
"It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center is minutes to the Miami International Airport (MIA), connected to the Miami International Merchandise Mart – a wholesale / retail experience offering exceptional savings and is the home of the Miami Airport Convention Center (MACC). Business travelers enjoy the convenient location to the Blue Lagoon and Doral business parks and guests traveling for leisure love this same location for its easy highway access allowing for them to visit the many sites of Miami and South Florida including Downtown attractions, Coconut Grove shopping and South Beach nightlife. Complimentary, Wi-Fi with video streaming speeds, 24-hour complimentary airport transportation, 5 dining options from fine steaks and fresh Florida seafood at Rioja Grille to the Fresh Market Grab and Go. With 24 room service travelers never go hungry. The plaza of shops, multitude of gift stores and even a beauty salon/spa are just another reason to visit. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. Set in a tropical garden environment the temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Bring together groups from 10 to 6000 at the MACC. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. ft. Of modern meeting and tradeshow space. With 50 individual meeting rooms including boardrooms, multiple ballrooms from 6,000 to 28,000 sq. ft., Ground level exposition space of over 76,000 sq. ft. ... more   less 
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Miami Mart
Sheraton Mart Hotel
Sheraton Miami

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