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DoubleTree by Hilton & Miami Airport Convention Center
Ranked #47 of 120 Hotels in Miami
Gastonia, United States
1 review
“Good Stay”
4 of 5 stars Reviewed April 10, 2014

Only stayed for one night. Apart from a slow check-in experience due to insufficient front desk staffing I had an excellent experience. Hotel was clean, and the staff I came into contact with were friendly and helpful. My room service breakfast arrived on time and hot.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,371 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
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  • Chinese (Simplified) first
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  • English first
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English first
Birmingham, Alabama
Level Contributor
138 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 9, 2014

Set up here by American. Better than expected. Clean room and good beds. Connected to shopping area. Expensive buffet breakfast. Double voucher provided by American. Close to airport so easy return. Overall good experience.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 9, 2014 via mobile

On the surface of things the hotel looked very nice, however. I didn't find the staff vey friendly at all, they made no attempt to make eye contact, we're less than helpful and reluctant to engage in any type of conversation.It left my husband and I feeling very uncomfortable . Rooms were comfortable, apart from the thick dust, obviously no attention to detail in that area, very basic for this standard of hotel. And so to bed.........
One of the worst nights sleep on record, as I was rudely awakened by the checkout notice been pushed under the door in the very early hours of the morning. As a consequence to that I didn't manage to go back to sleep and spent the whole night wondering up and down the hotel. This may have been more tolerable if I was able to make myself a hot drink but when your two free sachets of coffee are gone there gone. I did intend asking at the reception for replenishment but the the pair of unfriendly eyes staring over the reception counter top every time I move a muscle put me off. I sat in reception of the hotel writing this review as not to disturb my husband any more than I have all ready with my restless night. If truth be know the sooner he wakes up we're out of here. Ps Internet connection very poor. Enjoy your stay at your peril

Stayed April 2014, traveled as a couple
Helpful?
1 Thank kerrybritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adolfo M, Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, September 11, 2015
We are sorry that you had a disappointing experience with our staff. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us better service our guests in the future. Your satisfaction is very important to us and we will try hard to make sure all of our guest rooms are clear of dust and our internet service improves. Thank you again for your feedback and we hope you will consider staying with us again.

Kind Regards,
Adolfo Mesa

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 9, 2014

This hotel is exactly what i wanted. Shops on the compound. Shuttle to Dolphin Mall . Airport Shuttle. I will definitely be staying there again. Staff were very efficient and made me feel very welcome. Excellent room service was provided.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 168marcellet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocoee, United States
2 reviews
3 of 5 stars Reviewed April 6, 2014

I know that this is not a "top" hotel, but thi time i found some problems i would not expect there: . Restaurant with terrible service (in my case, it was 'no service', once after 40 minutes I gave up and left . Room smelling like someone smoked inside . Slow room service . Some demo in the lobby with strong smell of insense

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Miguel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

We arrived late after being bumped from a flight...everything from the room, the service and the restaurant was first rate. Of course it did not hurt that we used our Hilton Honors at checking and we got a nice room upgrade. Our advice, sign up for Hilton Honors.

At sign in, we were given a hot chocolate chip cookie, what better way to say 'welcome'?

Stayed April 2014, traveled as a couple
Helpful?
Thank Gene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2014

convenient to airport means you can arrive on a late flight and pick up your car the next day. A light sleeper, but a nice bed and no airport or highway noise (though some steady faint fan noise from the air handling). Very clean and accommodating staff for a late checkin. Good breakfast bar (for charge) including an omelet station. Nice heated outdoor pool in a protected corner. The big surprise to the good size exercise room was a half court basketball court.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank dougr590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Property: DoubleTree by Hilton & Miami Airport Convention Center
Address: 711 NW 72nd Ave, Miami, FL 33126-3001 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Miami
#34 Business Hotel in Miami
#36 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
The newly renovated guest rooms will let you know "It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center's convenient location to the Miami International Airport (MIA) is adjoined to the Miami International Merchandise Mart and the Miami Airport Convention Center (MACC). Shop, meet or just enjoy all of Miami from this destination spot. Situated by the Waterford Blue Lagoon Business District and offering easy highway access to the Downtown attractions, Coconut Grove shopping and South Beach nightlife. This hotel in Miami, FL offers a beauty salon, a plaza of shops and gift stores, and 24-hour complimentary airport transportation to and from MIA Airport. The spacious over-sized guest rooms, 17 suites for entertaining and the complimentary guest room WiFi are just starters. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. The temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Grab and Go food favorites at Au Bu Pain along with 24 hour food service are surpassed only by the three restaurants/lounges featuring an array of culinary creations. Be sure to include a evening of dining on fine steaks and fresh Florida seafood at Rioja Grille. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. Ft. Of modern meeting and tradeshow space. Imagine almost 60 individual meeting rooms including boardrooms, multiple ballrooms from 7,000 to 28,000 sq. Ft., Ground level exposition space of over 70,000 sq. Ft. Bring together groups from 10 to 6000 at the MACC. ... more   less 
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Miami Mart
Sheraton Mart Hotel
Sheraton Miami

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