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“Great facilities, poor service”

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DoubleTree by Hilton & Miami Airport Convention Center
Ranked #65 of 127 Hotels in Miami
Reviewed July 25, 2013

I just called for the third time in two hours to request one additional towel.... The lady who answered the second time said she would send them right away more than an hour ago, and the gentleman who answered the phone the third time was upset because they have only one person helping to deliver these to the rooms.... No wonder why these fabulous facilities aren't fully booked!!! Come on Hilton, spend the money and hire more people.....otherwise sell your land and building and let a better management team to run it!

Stayed: July 2013, traveled with family
1  Thank Alvaro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,097 - 1,103 of 1,747 reviews

Reviewed July 24, 2013

You can choose the hotel if you have a car and you are OK to drive it in Miami. We had a car and wished to drive so no problem. It is located close to the airport and has free shuttle bus, so it is also a good choice if you just need to overnight before your flight. Nice personnel at the reception and at restaurant. We have found a nice offer called Family Fun package including breakfast - when we arrived the receptionist did not realize such offer existed but I must admit - he was very helpful and after just few seconds came back and confirmed the correct rate and price for our stay. If you have a car - you need to pay for parking but this is only 7 USD which is quite fair price. After the whole day - you can relax at the outdoor swimming pool open late at night. Overall I would recommend the hotel, the room was spacious, with extra kitchen corner.

Room Tip: Right now they build highway on one side of the hotel so it is much nicer to have a room with pool v...
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  • Stayed: July 2013, traveled with family
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1  Thank Rygle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

The room was clean and comfortable, but there were some annoying flaws like the TV kept quitting, the shower really didn't have any water pressure (and only hot water), And they give you saccharin for your coffee. Yuk! Most staff were nice but parking staff were somewhat difficult.

  • Stayed: July 2013, traveled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Jo Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

Modern decor and fixtures in room and around hotel. Lobby also looked good. Check-in and out was very fast and the complimentary room wifi is really awesome. Didn't get to try the restaurant food because we were totally ignored and after seating for 14 mins without service or acknowledgement, went back to room and ordered a domino's pizza for delivery.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Eugene U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

after a hotel tour with a company i work for dinner had been arranged in their restaurant Rioja..
there were 12 of us and appetizers had been pre arranged..so out comes 5 large plates..the 1st is fried calamari....it was shaped like mozzarella sticks...it seem to have a japanese bread crumb mixture on the outside...served with an garlic aoli..soo good...2nd was seafood ceviche...im not a fan of usually..but i could have eaten the whole platter..also served but i didnt try was 3 types of quesadilla..cheese..beef and chicken..all looked good..
a small salad was served with roasted pecans blue cheese mixed greens and what seemed like a balsamic dressing..
the entrees we all ordered off the menu..entrees range from 15-30..i had the guava pork chop..it was to die for..so tender..along with mash potato and just a few asparagus..my only complaint was id like to have had more veggies..some ordered salmon..ribeye..stuffed shrimp..a good selection...
lastly coffee and dessert..i got american coffee..again very good and strong...i got a 7 mile high choc cake to go...it was enough for 5 of us..others got banana brûlée..ice cream..but you must get the cake...its to die for..
im not usually big on hotel food especially in miami..but..this was excellent.. you must go..

  • Stayed: July 2013, traveled with friends
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Thank xncman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

Our family stayed for two nights. Other than the fact that we did not know there was a parking charge, it was a very nice hotel. The room was spacious and comfortable. They offer a nice breakfast bar and the pool was clean and the staff was nice.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Rose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

My daughter and I had a wonderful time. The room was nice, the free shuttle to and from the airport was good, the wholesale mart was good. We had a lovely time. The cookies were delicious. The staff were polite and helpful.

  • Stayed: July 2013, traveled with family
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Thank Jacqroch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Ave, Miami, FL 33126-3001 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Miami
#34 Business Hotel in Miami
#36 Family Hotel in Miami
Price Range: $126 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
"It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center is minutes to the Miami International Airport (MIA), connected to the Miami International Merchandise Mart – a wholesale / retail experience offering exceptional savings and is the home of the Miami Airport Convention Center (MACC). Business travelers enjoy the convenient location to the Blue Lagoon and Doral business parks and guests traveling for leisure love this same location for its easy highway access allowing for them to visit the many sites of Miami and South Florida including Downtown attractions, Coconut Grove shopping and South Beach nightlife. Complimentary, Wi-Fi with video streaming speeds, 24-hour complimentary airport transportation, 5 dining options from fine steaks and fresh Florida seafood at Rioja Grille to the Fresh Market Grab and Go. With 24 room service travelers never go hungry. The plaza of shops, multitude of gift stores and even a beauty salon/spa are just another reason to visit. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. Set in a tropical garden environment the temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Bring together groups from 10 to 6000 at the MACC. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. ft. Of modern meeting and tradeshow space. With 50 individual meeting rooms including boardrooms, multiple ballrooms from 6,000 to 28,000 sq. ft., Ground level exposition space of over 76,000 sq. ft. ... more   less 
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Miami Mart
Sheraton Mart Hotel
Sheraton Miami

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