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“Unplanned hotel stay due to Isaac”

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DoubleTree by Hilton & Miami Airport Convention Center
Ranked #61 of 124 Hotels in Miami
Reviewed September 4, 2012

After our cruise was diverted due to TS Isaac, we ended up missing our flight home and had to stay an extra 2 days in Miami. Carnival put is up at the Double Tree for one night and then DT offered us a great rate for the second - and we couldn't have been happier. EXCELLENT front desk staff. Pool and sunshine were a welcome respite after the 2 or 3 days at sea with horrible weather. Due to the number of guests from the cruiseline our dinner and breakfast were buffet - with OK food...breakfast was the better of the 2 meals. Nice lobby bar - with very high prices for drinks. Rooms were spacious - with plenty of room for an extra cot. Only thing is not much near the hotel to do including places to eat - shuttle to Dolphin Mall is $10/pp round trip. Mall is WONDERFUL and HUGE.

Room Tip: End of the hall away from elevator/foot traffic.
  • Stayed: August 2012, traveled with family
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Thank thellik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,181 - 1,187 of 1,692 reviews

Reviewed September 1, 2012

We stayed at the Doubletree for 1 night on a stopover....
The rooms are quite large ..we had 2 queen beds and a rollaway which was still roomy for my family of 2 adults and 3 kids....
The kids loved the warm chocolate chip cookies on arrival , and managed to get a few more the next morning as well.
The hotel is connected to a merchandise mall , where you can waste a couple of hours shopping in wholesale jewellery and clothing stores...the hotel is a bit remote but is fine for a night or two..

  • Stayed: August 2012, traveled with family
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Thank samar14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2012

In general, this is a nice hotel... but it needs some maintenance. Shower grab bar was loose and this is a safety issue. In addition, we paid extra to be on the Executive floor because we understood that it had a lounge with breakfast provided, afternoon snacks, and coffee. We also liked the larger room with ottoman / chair. However, when we checked in on Friday afternoon, nothing in lounge. Also no ottoman in room, and they never corrected this. On Sat am, went to lounge and found it empty. Called front desk and found out that they don't provide this amenity on the weekends! (My stay was Friday evening through Sunday.) I could have paid less for a regular room and not wasted money on an Executive floor that was missing furniture. We felt ripped off, (We did get a voucher for breakfast, however)

Room Tip: Be sure to verify all aspects of special offers
  • Stayed: August 2012, traveled on business
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Thank Klamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

After the Shambles that is immigration at Miami airport - over two hours to get through border security and customs with people treating the latter as a free for all eventually got the hotel shuttle. Hotel was inundated I guess as a backlog caused by Isaac, bur the guy at reception was the epitomy of grace under pressure, as was the guy running the lobby bar. Prices seemed to be reasonable for an airport hotel, room was spacious and clean breakfast was fine. Would consider staying here again probably under less trying conditions.

Room Tip: It's an airport hotel so probably not to high on your agenda is the view!
  • Stayed: August 2012, traveled as a couple
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7  Thank Gurnip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Although we got the rooms on Priceline for fairly cheap the hotel itself definitely comes with some disadvantages. It's far away from the heart of Miami, the service could definitely improve, and it has a fairly isolated location from shopping centers and restaurants..however, overall we were happy with the place!

  • Stayed: July 2012
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Thank jrod20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

Attended a conventuion and the group rate very good. The location is convenient. The bad news is that the room needs attention. The carpet was stained, tv didn't work, bathroom had a light bulb out, and the security lock was pulled out of the door. The worse was the bed cover had stains. The good news is that someone came quickly to repair the tv and replace the light bulb. At checkout the front desk person took off a 1/2 night of the 2 nights off the bill. Had one dinner which was quite good and nicely presented for hotel food. Slow service and had trouble getting a refill of water. The convention center was a lenghty walk from the lobby. If a guest has walking problems it would be a problem.

  • Stayed: August 2012, traveled on business
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1  Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

I stayed at the hotel recently for a convention. It is in need of an updating, in a poor location and generally leaves a lot to be desired. The room was ok, nicely appointed but not quite clean. It's fine for a one night stay before a flight and that's about it. I had one meal in the lobby bar--average food and terrible service. The convention center is dirty, a confusing maze of empty rooms and quite a far walk from the hotel. This place has seen better days, that's for sure. I can't imagine going back.

  • Stayed: August 2012, traveled on business
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2  Thank AnBrPe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcalibo, Director of Sales at DoubleTree by Hilton & Miami Airport Convention Center, responded to this reviewResponded August 28, 2012

Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn’t happen again. Also, we would like for you to know that we have addressed our dining staff in regards to the level of service you received. We hope that if your travels bring you back to the area you’ll consider staying with us again.

Mark Calibo
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Ave, Miami, FL 33126-3001 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Miami
#34 Business Hotel in Miami
#36 Family Hotel in Miami
Price Range: $96 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
"It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center is minutes to the Miami International Airport (MIA), connected to the Miami International Merchandise Mart – a wholesale / retail experience offering exceptional savings and is the home of the Miami Airport Convention Center (MACC). Business travelers enjoy the convenient location to the Blue Lagoon and Doral business parks and guests traveling for leisure love this same location for its easy highway access allowing for them to visit the many sites of Miami and South Florida including Downtown attractions, Coconut Grove shopping and South Beach nightlife. Complimentary, Wi-Fi with video streaming speeds, 24-hour complimentary airport transportation, 5 dining options from fine steaks and fresh Florida seafood at Rioja Grille to the Fresh Market Grab and Go. With 24 room service travelers never go hungry. The plaza of shops, multitude of gift stores and even a beauty salon/spa are just another reason to visit. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. Set in a tropical garden environment the temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Bring together groups from 10 to 6000 at the MACC. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. ft. Of modern meeting and tradeshow space. With 50 individual meeting rooms including boardrooms, multiple ballrooms from 6,000 to 28,000 sq. ft., Ground level exposition space of over 76,000 sq. ft. ... more   less 
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Miami Mart
Sheraton Mart Hotel
Sheraton Miami

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