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Reviewed July 26, 2016

Our stay at this lovely hotel couldn't have been better! From the time we arrived in the beautiful lobby, to finding our wonderful room that faced Miami and the night lights, to the food and staff - one word - EXCELLENT!

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiAirport, Guest Relations Manager at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded July 28, 2016

Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and staff. I was pleased to hear you enjoy your stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve.

Sincerely,

Brittany O’Connor – Guest Service and Engagement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2016 via mobile

Nice hotel, but room for improvements with house keeping for cleaning rooms and emptying trash every day. Hotel is pretty and close to the toll way for getting to and from Miami. They also have a shuttle to and from the mall. The pool area had a swim up bar and great place to hang with family/ friends.

Date of stay: July 2016
Trip type: Traveled with family
Thank Loni25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiAirport, Guest Relations Manager at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded July 28, 2016

Dear Valued Guest:

Thank you for taking a moment to share your experience. I am pleased to hear you found our shuttle convenient and efficient. Our housekeeping staff takes pride in assuring our rooms are clean and accommodating. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

Brittany O’Connor – Guest Service and Engagement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2016

We enjoyed a great afternoon at the pool. Tasty snacks and drinks and the pool mostly to ourselves. Room service was standard fare but arrived hot and there were ample choices on the adult and kid menus. The staff was all very welcoming, the room was thoroughly cleaned and we enjoyed the breakfast in the restaurant. The hotel buffet was one of the best I've seen and the fruit selection was excellent.

Date of stay: January 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank kellyo981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiAirport, Guest Relations Manager at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded July 28, 2016

Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and staff. I was pleased to hear you enjoy your stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve.

Sincerely,

Brittany O’Connor – Guest Service and Engagement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2016

Very convenient location for a morning flight out of Miami International, and very reasonably priced through Hipmunk. The room was comfortable, but we could sometimes feel the springs in the mattress. Cheapest self-parking of our seven-day trip. The Coral Café restaurant is also convenient and has a very good breakfast buffet with some mighty fine omelets. Dinner was good, but not spectacular. We only had appetizers and desserts. Service throughout the property was very friendly, efficient and attentive. Great view of the lakes.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank moakleyman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiAirport, Guest Relations Manager at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded July 28, 2016


Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and staff. I was pleased to hear you enjoy your stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve.

Sincerely,

Brittany O’Connor – Guest Service and Engagement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2016

While a nice looking place, good location and with some nice helpful staff, make sure you look closely at the food they serve in the restaurant--which may not be served the way you expect i.e. missing items or not cooked properly. The room itself needed more cleaning attention--asking for this may help!

Date of stay: July 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiAirport, Guest Relations Manager at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded July 28, 2016


Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and staff. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.


Sincerely,

Brittany O’Connor – Guest Service and Engagement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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