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Hilton Miami Airport Blue Lagoon
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Reviews (3,492)
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Reviewed April 15, 2014

very good hotel, but poor, unreliable shuttle service from Miami airport- starts the stay on a negative note. all other features were on the level that one expects at a Hilton hotel. other hotels had many more shuttles passing by frequently. we had to phone 3 times and it still took 1 hour 5 mins. to get on the shuttle after a tiring trip.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Eunice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

near the airport, met my expectations, good food, all you need for a business travel... and family vacations as well, only trouble i had was the shuttle from the airport to the Hotel, took them almost 40 min to arrive, and once i got there, it was full, obviously we were to many.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Johnatan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2014

We stayed one night at the hilton. We were two families and they accomodated adjoining rooms. The facilities are clean and crisp. The rooms are very well done. The pool was awesome. The drinks were perfect.
The price was right and it was a quick trip to the airport at 5am.

  • Stayed: April 2014, traveled with family
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1  Thank Bluenoser1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

We were left waiting at the airport for an hour ... The room keys don't work after numerous reprogramming . Staff was unhelpful and unfriendly. Many other hotels in the area . Stay away and choose one of them for your stay . Not worth the aggravation .

  • Stayed: April 2014
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1  Thank Blackedout21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst. at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded April 8, 2014

Dear "Blackedout21,"
We appreciate your candid feedback and are very disappointed to hear about the poor service experience you had. It's not typical to find unhelpful or unfriendly staff members and we appreciate you alerting us about your concerns. Please know that we have addressed this and additional training will be offered to ensure we remain one step ahead of our guests' needs. We hope you'll give us another opportunity to offer our true hospitality.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

Shuttle service is prompt. Hotel is very nice. Rooms are large and clean. We had no complaints and would definitely stay again if we're waiting for a connecting flight the next morning. Bar food was good.

  • Stayed: February 2014, traveled with friends
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1  Thank islandexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst. at Hilton Miami Airport Blue Lagoon, responded to this reviewResponded April 8, 2014

Dear "islandexplorer,"
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. Indeed our Complimentary Airport Shuttle runs from 5am – 1am daily and goes through the airport approximately every 20 minutes.
Again, we are honored you selected the Hilton Miami Airport! We look forward to the opportunity of welcoming you back in the near future.
Best Regards & Safe Travels

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