We stayed for (1) night waiting to catch a 7 day cruise out of Miami. I would rate the overall of the hotel a 3 star. The menu selection was limited so we did not have dinner on site.
The gift shop on site is not connected with the hotel. I experienced purchasing a watch that did not work that I immediately returned once exiting the shop. There are no signs in the shop posted sale finial only exchanges. You received this info. on a receipt after the purchase is completed. I spoke with the shop clerk and hotel manager following the purchase. And both could not resolve above or return my funds. I spoke with the shop supervisor the following morning and informed her that nothing is posted in the store prior to purchase. This is a typical case of buyer beware. This could not be resolved by the shop supervisor and Hilton could not resolve even though this store is operating under their establishment.
I am a Hilton honor member and feel that this is a reflection of the hotel to the travelers that support the hotel. I will not be returning to this location or recommended to my many friends that travel.
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- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton