I stayed at this hotel in February with my fiancé & let me tell you it was the worst experience ever!!!!...the staff them selves were freindly i guess but not very helpful...they could not find my reservation when they escalated the problem to the management they took forever!!!! To give us any type of answer...i eneded up calling expedia to resolve the issue management knew nothing!!!! It took 2 hours before we could check in! When we got to the rooms they were nice and clean and plain nothing to out of this world however they placed us in a room right.next.to the airport so we herd planes coming in and out all night....i understand its.by the.airport but considering everything they had just put us through you'd think they would put us in a nice quite room...later on as i was walking towards the gift shop i noticed one of the managers reprimanding one of his employee's infront of another guest....i felt like that was really inappropriate....if you ask me management is the problem at this hotel not the actual staff...i will most definitely not becoming back!
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- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton