OK so i think almost every Miami airport hotel seems to be undergoing renovation which is of course good and bad depending on how the hotel handles the changes as they take place. So let me start with some good things, the room itself was really nicely appointed, super comfy beds, really stylish furniture, great business desk, nicely designed bathroom, in fact nothing negative about the room except some odd noises seemed to filter through from somewhere on odd occasions. Not sure if the restaurant and bar are presently the size they will be after remodelling, certainly the bar is tiny and pretty unexciting in its design or lack of it. The restaurant opens to the lobby with some effort to shield the two areas but the noise of the escalators chunters on right through your dinner. Breakfast is busy so i did not notice the noise even though i was more or less in the same area. The waiting staff in the restaurant were very good, polite, fast efficient at both dinner and breakfast. I had a pretty disastrous dinner, there was no new york steak so they substituted that with rump at the same price but it was very tough and chewy and i had to leave more than 40% in just fat and grizzle. I was just off a long flight and hungry and ready to sleep otherwise i would not have eaten what i did. The waiter tried to tell me it was most likely because I had asked for medium to well. When i pointed out to him the steak was actually between medium rare and medium but still tough he seemed a little taken aback but at least apologised and offered to change it. When the bill came they had not charged at all for the steak, i said i was prepared to pay for it as i had eaten all the veggies and half the steak but the waiter stuck to his offer. Breakfast was busy but great, massive selection and again polite and efficient wait staff, infact all the wait staff seemed pleasant and fast. Even the maitre 'D was talking to customers and clearing tables to keep things moving. The lady seating everyone was certainly kept busy, when I left breakfast there was a long queue all the way back into the lobby, maybe why the young lady never smiled once, figure she could have someone explain her that a smile costs nothing and customers actually like it. The bartender was completely overwhelmed and took 15 minutes to get to my table. She did make a great Chocolate Martini but had no time to chat to customers and most seemed to stop for one drink and leave during the time i was in there, for the same reason i stayed only for one! I hope that in their planning they are making the bar and restaurant larger and adding some more bar staff. (Sofitel bar a few blocks away has at least 4 staff) On the first morning only one of four elevators was working and there were a lot of angry folks squeezing in running late for checking out. I think on balance the hotel offers and at the right prices to be considered a good airport stop though I just feel senior management may not have their eye on the ball in a few areas as highlighted. Worst of all was the morning run to the airport. A bus with 14 seats turned up for the first run at 5 am - There was about 20 - 25 passengers all with lots of luggage, we were all squashed on the bus standing up, I suspect breaking some local loading laws as no one was prepared to miss their planes. Luggage was not co-ordinated so at every stop everything came out and then had to go back in again, even though the buses come at 15 - 20 minute intervals according to front desk, i just think this was handled badly and if the first bus always attracts such high traffic they should have a back up plan to have a second bus at 5 am. I realise the bus transfer is part of the deal but every airport hotel offers free transport as a sort of standard service. For great F & B a trip to nearby Sofitel would help management maybe fix some of their own issues. The dinner menu was pretty basic and short for a hotel of this size.To finish on a good note, front desk staff were pleasant and my wake up calls came right on time!
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- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton