We stayed in a suite for 4 days and enjoyed everything about the room and the property until I witnessed the maid service. While watching TV the cleaning service started, I was seated such that I could see the maids cart outside my door which allowed me to witness the maid take two glasses from the bathroom and simply wipe them with a towel until they appeared clean, and then put them back in the bathroom. When I inquired about this process she got another maid from down the hall and both told me this was their procedure. Neither maid had a clean glass in their carts. Additionally, a minute later she replaced the paper coffee cups from tube of new cups but used her fingers inside the cups to pull two from the tube. Folks, she had just cleaned the toilet with those very same hands. I was disgusted and angry because I realized the glasses I drank from that morning were used by countless other guests for ages before I got there, and never washed and the paper coffee cups were contaminated as well. When I informed the hotel manager he said "the labor pool in Miami is not good quality and we get this type of problem".... Really? I said, “How about intense training, close supervision and accountability all the way to the top.” For him to say what he did is a certain indication of abrogation of responsibility be Hilton to ensure the health and safety of hotel guests and the law. His excuse is lame and a sure indication that Hilton is satisfied to ignore the issue. I'd never recommend this hotel because of the possibility of disease transfer from who knows how many unsanitary practices.
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- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton