My husband and I chose this hotel to stay at prior to leaving on a cruise from Miami. He is a pilot and stays occasionally at Embassy Suites hotels when working and is usually pretty happy with them. This hotel though was a complete dissapointment.
It started with the front desk. There was one woman manning the desk who was engaged in a 10 minute conversation someone who was not checking in. The line grew very quickly as the bus was full coming from MIA. There was no real order to the checking in process and two gentleman got into it over who was next in line (luckily, I was first).
Our room was near the elevators so we heard screaming from kids and noise until very late in the evening. Part of the problem was the elevators took forever to move from floor to floor. The room smelled funny but that was probably the "swampy" smell that seems common in Miami. The "managers reception" or whatever it's called was ridiculous. The line for the bar was dozens of people long and the snacks were popcorn and pretzels. I didn't see anything else.
The steakhouse was horrid. It took 15 minutes to be seated and another 10 before we saw a waiter. The place was virtually empty. My husband's meal was some sort of bruschetta with bread that was rock hard and didnt resemble any sort of bruschetta I'm familiar with. The shrimp on the plate had to be cleaned as it was not deviened and had the tails attached. The whole thing was just a mess. I told him to send it back and get something else but we were both starving so we ate. While we were eating, there were kids walking back and forth in bathing suits...completely inappropriate.
The one thing that did run smoothly was the shuttle to the pier. They were on time and very efficient. I was glad to leave.
- Official Description (provided by the hotel):
- All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more less
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- Also Known As:
- Embassy Suites Miami Airport Hotel Miami
- Miami Embassy Suites