The quality of the property is pretty nice.A restaurant is on site along with a nice size gym and outdoor pool. Rooms were comfortable, a little dated but not the worst Embassy Suites that I've seen. The managers reception was okay, could have used better snacks than chips and pretzels, but overall it was a good stay except for the Front Desk service. Concierge, housekeepers, breakfast and bartenders were friendly and very out going. They made you feel welcomed whenever you saw them.
However, calling in to confirm my reservation, checkin and checkout was a nightmare. Extremely long lines, staff seems annoyed and as if they couldn't be bothered with providing enough information. Either they didn't know enough or they didn't care enough to share it with us. Also, if you have 3-4 people behind the desk why couldn't you open more than one line?
The proximity to the airport isn't worth the pompous service. I would suggest crossing your fingers for new staff or staying elsewhere.
- Official Description (provided by the hotel):
- All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Miami Airport Hotel Miami
- Miami Embassy Suites