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Reviewed May 30, 2019 via mobile

well located hotel, a lot of restaurants near by the hotel within walking distance, plus lya and shirley also handed me some menues of places that deliver to the hotel. There was also a coffee machine in the room. I really had a good time staying at this hotel.

Date of stay: May 2019
Trip type: Traveled with family
Thank Lisandra D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier L, Front Office Manager at Regency Miami Airport, responded to this reviewResponded June 5, 2019

Dear Lisandra D,

Thank you for choosing to stay at our hotel and for taking the time to share your experience with us and other travelers. We appreciate your feedback. We are happy to read that you enjoyed your stay with us. Thank you again for choosing us and we hope you visit us soon!

Javier Lopez

Front Office Manager
Regency Hotel Miami
305-441-1600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2019

The hotel is very close to the airport and offers a shuttle service, but its rooms are old, the sink was broken and the drain was damaged.
I think it's useful to stay if you have a very long connection. The cost-benefit ratio did not meet my expectations.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paradise66059881519
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier L, Front Office Manager at Regency Miami Airport, responded to this reviewResponded June 5, 2019

Dear Paradise66059881519,

Thank you for choosing to stay at our hotel and for taking the time to share your experience with us and other travelers. We appreciate your feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please reach out to me at 305-441-1600 or reservations@regencyhotelmiami.com. Thank you very much for choosing the Regency Hotel Miami.

Sincerely,

Javier Lopez

Front Office Manager
Regency Hotel Miami
305-441-1600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2019

Arrived early in Miami for a flight the following day.

Alex, working the reception at the Regency Hotel was very helpful and accommodating in allowing an early check in.

The room was comfortable and clean.

Great stay!

Thanks again, Alex!

Date of stay: May 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank richardwH8204YK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier L, Front Office Manager at Regency Miami Airport, responded to this reviewResponded June 5, 2019

Dear richardwH8204YK,

Thank you for choosing to stay at our hotel and for taking the time to share your experience with us and other travelers. We appreciate your feedback. We are happy to read that you enjoyed your stay with us. Thank you for mentioning the comfort and cleanliness of our rooms. Our housekeeping department work really hard to not only meet but surpass expectations. Thank you again for choosing us and we hope you visit us soon!

Javier Lopez

Front Office Manager
Regency Hotel Miami
305-441-1600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2019 via mobile

lya was the best front desk help I have ever met. She helped me book a room, gave me exactly what I needed, she also awnsered all of my questions about transportation. I was having car troubles at 9 pm and could not drive back home to Fort Mayer’s . The hotel was awesome , hope to have to do another overnight at Miami.

Date of stay: May 2019
Trip type: Traveled solo
1  Thank Damarys222
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier L, Front Office Manager at Regency Miami Airport, responded to this reviewResponded June 5, 2019

Thank you for choosing to stay at our hotel and for taking the time to share your experience with us and other travelers. We appreciate your feedback. We are happy to read that you enjoyed your stay with us. We are very delighted to read that our front desk staff was helpful and provided you with a great costumer service satisfaction experience. Thank you again for choosing us and we hope you visit us soon!

Javier Lopez

Front Office Manager
Regency Hotel Miami
305-441-1600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2019

The Regency Hotel is a good airport hotel with comfortable bed near airport in Miami with very convenient free shuttle service. I would like to recommend "La Rosa Fine Cuban Cuisine" in 5 minute walking distance from the hotel. The room is a good value for the price. The rooms have either pool or city view. There is a nice pool, that was closed unfortunately for the day when I was there, but we were given access to the pool at the hotel next door,

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kimitoum
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier L, Front Office Manager at Regency Miami Airport, responded to this reviewResponded June 5, 2019

Dear kimitoum,

Thank you for choosing to stay at our hotel and for taking the time to share your experience with us and other travelers. We appreciate your feedback. Thank you for your kind words regarding facilities and location. Our Hotel is very conveniently located to fit all travelers agendas. I would also like to inform you that our pool was opened shortly after and is better than ever! Hopefully next time you're in Miami visit us and enjoy our pool. Thank you again for choosing us and we hope you visit us soon!

Javier Lopez

Front Office Manager
Regency Hotel Miami
305-441-1600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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