Early check-in with no problem. Front desk staff Melissa and another girl were both very pleasant and welcoming. One front desk girl whose name she refused to give, was very rude. The hotel was clean and the lobby was elegant and inviting. The bar accommodated a place to have dinner and/or appetizers. One particular favorite of mine was the spinach, shrimp salad. The room I was given was old and needed updating. The shuttle driver, Percy was very nice!
The common complaint by hotel guests was that the tip was included in any purchase made. Some were outraged and others just annoyed that they were forced to tip. I agree...if the company wants their employees to get tips they should raise their salary! Many guests were overheard saying, but I was going to leave more..Oh well! Not sure, I would stay there again because of this. English is a second language for most hotel staff!
- Official Description (provided by the hotel):
- The Regency Hotel features 176 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more less
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- Also Known As:
- Regency Hotel Airport