We bought our rooms on groupon. Location right by the airport which wasn't bad. But we had confirmed our rooms prior to arriving. When we arrived, we suddenly had issues. They couldn't find one. Then we were told after sometime that it was taken care of. Went to rooms which were actually clean. Then the next day the drama began. We came down for breakfast at the restaurant and wouldn't get waited on for about 20 minutes. When we were finally waited on, we were made to feel as if we were children who were not going to pay the bill. I know there is a language barrier in Miami if u don't speak spanish, but we felt like we were in a totally different country. The food was horrible!!! I mean couldn't and wouldn't finish the rest of our food. Then when we had to get our room again, we again had more drama. Management just didn't seem to get it right!!! We just kept getting excuses. The weight room was terrible. One machine out 3 was working, and no water!!!! This by far was not a cheap hotel. Not at all what I expected. One of the worst places I have been to in Miami and I have been going to miami since I was 13. If you want a place that is way overpriced with maids that walk in on you at 7am, terrible food, no heated pool, terrible customer service, but clean rooms, go here. Lol Actually don't do it, ur better off saving ur money and going to a Motel 6.
- Official Description (provided by the hotel):
- The Regency Hotel features 176 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more less
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- Also Known As:
- Regency Hotel Airport