The attitude of all the staff was disgraceful. Maybe it is just the Miami thing but that is not an excuse. The receptionist was rude and refused to check us in before 3pm, we sat in the lobby for 2 hours until i saw him start to check people in 45 mins early, he did not bother to inform any of us in the lobby we could then start to check in early...
The rooms were clean and tidy...as expected.
In the morning my friends kept getting woken up by phone calls form the cleaners, and knocks on the door form 7:30am trying to get them to leave the room so they could clean it, despite check out being 11am. Eventually they called reception but did i not get any help. The cleaner when they saw her just gave them attitude...
- Official Description (provided by the hotel):
- The Regency Hotel features 176 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more less
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- Also Known As:
- Regency Hotel Airport