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“Worst Hotel Stay in 20 years”

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Regency Hotel Miami
Ranked #37 of 122 Hotels in Miami
Flower Mound, Texas
1 review
“Worst Hotel Stay in 20 years”
Reviewed July 1, 2011

I was given a voucher from American Airlines to stay in this hotel. The staff is unattentive at best. The driver to the shuttle rude and arguing with guests. I saw other hotels pass me three times before I ever saw this guy. When I got to the front desk Mickey looked like he had been partying all night and then put his uniform on. I thought he had been over worked for hours and asked how much longer he had to work he said about 6 more hours. I was given a voucher for food and was starving. I got mashed potatoes ouf of a box. I ordered salad and got two hamburger toppings lettuce, tomato, and onion put on a plate. I got to my room and the sound outside my window sounded like an airplane taking off. I asked if they had another room and they said no but offered me earplugs. I came down to get the ear plugs and they were offering a new guest new rooms. The earplugs did not cover the noise. I woke up on and off all through the night. I was in deep sleep at 8:00AM and someone knocked on the door and was opening it at the same time. Did not even give me a chance to respond. The maids have been so loud ever sense I have not slept. The alarm clock in the room has read 10:43 since I got here and the remote does not work, I have two more food vouchers for this "hotel" but will not use them as I will not put any more money in their pockets. I will go pay to eat at the airport. Goodbye Miami!!!!

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
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Thank mlston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Hotel Miami

Property: Regency Hotel Miami
Address: 1000 NW 42nd Ave, 1000 NW (42nd Ave), Miami, FL 33126-3645 (Formerly Airport Regency Hotel)
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Miami
#21 Family Hotel in Miami
#22 Business Hotel in Miami
#31 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Regency Hotel Miami 3.5*
Number of rooms: 176
Official Description (provided by the hotel):
The Regency Hotel features 176 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more   less 
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Also Known As:
Regency Hotel Airport

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