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Doubletree by Hilton Grand Hotel Biscayne Bay
Ranked #49 of 124 Hotels in Miami
Reviewed March 6, 2014

hotel centrally located on Bayshore Drive and front desk staff very accommodating. Will definitely visit DoubleTree again. This is my second time at this location. The valet parking attendants were very helpful and pleasant. I like it also because nearby you have the Publix Supermarket, good restaurants, the performing arts and the fact that is is located on the Bay makes it a good location. The exterior and interior of the building is also very clean.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Annamae F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 3, 2014

This was an interesting stay for us. We booked/stayed in a high level 1 bedroom condominium w/kitchen, as part of a 'bed & breakfast' package.
First of all, the 'good' things. The front desk staff were very friendly, courteous, & polite. The fitness centre was good, and met our expectations. The layout of the condominium was very good (incl. laundry facilities), and provided us with some space, which we enjoyed after travelling from Australia.
However, there was a number of aspects of our stay that didn't meet our expectations. Firstly, the number of dogs that reside at the hotel was mind-boggling - there must be 100's of owner-occupiers who own dogs, which we had to share the lift with, experience in the lobby, barking, etc (and I can only assume there's probably a higher number of cats residing at the hotel). Additionally, our package included "bed & breakfast", but we were provided vouchers to use at an external dining facility, which permitted us to have an "American Breakfast" (eggs, bacon, sausage, potato), but we preferred a more healthy start to the day, and while we were able to exchange the voucher for cereal, we had to pay separately for fruit, and orange juice, and the service was substandard. Additionally, the hotel housekeeping was not up to standard. Our room was not made-up until ~4:30pm each day, which made it difficult if we wanted to shower during the day (after exercise), and also we had to call housekeeping on 3 occasions over 45 minutes on one occasion to have pool towels delivered to our room (which should have been in our room closet to start with). We are extensive travellers (international & domestic), and members of all the major hotel loyalty programs, and believe we have a good understanding of hotel standards.

Room Tip: We stayed high-level (L29), with less street noise, and south-east views over Biscayne Bay towards M...
  • Stayed: February 2014, traveled as a couple
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Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this reviewResponded March 5, 2014

Brian F, thank you for choosing to stay with us and for taking the time to post a review. Thank you for your kind words regarding the hotel staff. I do apologize for the delays you experienced in housekeeping. We've been in the 90% range occupancy wise for the past month and half so we've been experiencing delays as far as servicing the rooms. I'm sorry to hear that you didnt enjoy breakfast as well, we're working with the restaurant as far as speed but again, we think that has more to do with our occupancy levels. I do hope that you'll give us another chance to improve on our service for your last stay. Thank you again and safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

Great place to stay and experience Miami, waterfront with amazing views of City. close to South Beach and views of cruiseships. close to Tram to Train, you can get here from airport without Taxi, just take train to Government center and take Metro Mover(Tram)outer loop to Omni station and 1 block walk

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Vince R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

We have stayed at this hotel many times and it is always a great experience. The rooms are very nice and the beds are extremely comfortable. (I wish I could take the mattress home with me!) Service and food is superb and the cookies at check in are always a big hit with our son after a long day of traveling.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank TanyaB70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

I was given a voucher to your hotel because I had an a negative experience the last time I stayed there. As a result, I was give a voucher for 2 days and received superior treatment. Thank you for a wonderful stay. It also was my birthday and it made me feel really special to have such a beautiful room and access to a pool that was almost private. The jacuzzi was the best! Thanks again.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank nydancin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

Our room had a great view Beds were super comfy bathroom super clean Pool was gorgeous n amazing, huge and amazing view of downtown miami Price was not ultra horrible but if you want to stay more then one night it gets expensive. The only thing that really sucked majorly was that you had to pay almost $30 to park your car there daily. To me thats absurd. The room was already almost $300 per night. But overall the staff was great and the vlet guys were nice, fast and careful. I guess you get what you pay for. But i had a blast there for the whole weekend. I'd stay there again and recommend it. Its the perfect distance from major downtown to avoid all the traffic B.S.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank StephRallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

Very nice hotel, right along the water. Can kind of be confusing as it is in a residence building as well.
Staff were very friendly. We arrived after midnight, and the staff could not have been more accommodating! Room was nice, bed comfy. My only issue is I do not like hotel rooms that are all tile throughout.
Very nice bathrooms!!

  • Stayed: February 2014, traveled as a couple
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1  Thank Bucky_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 N Bayshore Dr, Miami, FL 33132-1180
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Miami
#37 Business Hotel in Miami
Price Range: $155 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Grand Hotel Biscayne Bay 3.5*
Number of rooms: 152
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Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay

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