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Doubletree by Hilton Grand Hotel Biscayne Bay
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Reviews (2,211)
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Reviewed January 26, 2014

This hotel appeared on the outside to be very nice, once checked in, the halls were filthy. I was there for 3 days before they were vacuumed. My balcony door stuck and there was mold on the shower ceiling. I had to call the desk several times before I finally got a night shift manager who actually sent maintenance up to fix the door. Maintenance was prompt and very polite. The pool was very nice and so was the spa. We enjoyed it very much. The hotel itself dated and tired. Front desk very nice. I also felt 218 dollars a night for an old hotel was on the high side.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank surfer1Merrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this reviewResponded January 30, 2014

surfer1Merrill, I'm sorry for all the isses that you encountered during your stay with us. I'm glad to hear that engineering was fast and was able to fix the door issue you had. Also glad to hear that you were able to enjoy the pool and spa area as well. Again I apologize for the issues you had and do hope that you'll give us another chance to make up for the last performance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

The lobby area is nice; staff are competent. Check-in was smooth. The room had everything it should have had and was at one time a very nice room. However, it badly needs an update -- the carpet and furniture were worn; definitely not clean and fresh.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Delany D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this reviewResponded January 30, 2014

Delany D, thank you for your review of the hotel and for choosing to stay with us. Glad to hear that you find our staff competent and glad to hear check in was smooth. We are in the process of replacing the carpeting in the hotel rooms. Hopefully you can return and experience for yourself.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

We stayed here prior to the Cruise. We had 3 rooms and everyone was very pleased. Perfect place to stay prior to the cruise. Only disappointment was the breakfast the next morning, but not enough to keep us from going back!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank MikeSr1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2014

Everything was great. Room big and well set up. Hotel has a shopping mall with many food options which was very nice. Our issue was our room it was over the lot where trucks deliver and near main rood. Morning noise was so loud we got woke up way too early for vacation before 7. I would recommend if you are in a room far from the road. We had a King Junior suite.

Room Tip: Away from main road
  • Stayed: January 2014, traveled as a couple
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1  Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

What an unexpected treat! I booked a 2 room condo/suite for my family and we were treated to a penthouse suite. The apartment was so spacious and very well furnished. The views of downtown Miami and Biscayne Bay were phenomenal. The hotel was top notch and very classy. Service was great too. When we asked for more towels, they were immediately delivered. The pool was heated as well as the huge hot tub which was great for January. The area is convenient to restaurants and a Publix where we went out to get some snacks. It also wasn't a far drive to the Everglades where we went and saw lots and lots of gators. Overall, we had a great stay and my kids wanted to stay longer.

Room Tip: High floors have better views of the city.
  • Stayed: January 2014, traveled with family
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Thank hongjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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