I checked into the Doubletree Biscayne Bay for a 5 night stay during a business trip. The front desk staff were courteous and nice, but the hotel was standard at best. I was originally told the hotel was oversold and that I was on a waitlist since I booked through Expedia. After a call to Expedia, in which they told me they would contact the hotel, a room became available in about 10 minutes. The standard room was a little small, but the balcony was nice. The furniture was a little worn and starting to show it's age. The bed and pillows were comfortable. I had to call twice because housekeeping did not clean my room, even though I was gone each day from 7:30 am to 5:30 pm. Room service was on time, but the food was not very good, and the service did not include a glass of water or a roll with the salad. The coffee mugs provided do not fit under the coffee maker. Coffee and toiletry items were not replenished by housekeeping. The hotel takes up a few floors in the condo building, so the pool and fitness area are shared by condo residents, which made both areas quite crowded at times. There is a nice galleria attached to the hotel that has some shops and restaurants, which were quite good and reasonably priced. The hotel was in a good location right on the bay, but the hotel staff were not very helpful in providing information on restaurants, nearby attractions, or transportation options. I could hear every little thing in my room--people on their balconies, people in the hallway, planes going by, etc., which made it hard to get a good night's sleep. There was a water leak on the 7th and 8th floors which made everything a little musty. Two of the three computers in the business center were not working. I had no big problems with the hotel, but with all of the little things that went wrong, I will not stay here on my next trip to Miami.
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- Also Known As:
- Doubletree Miami
- Doubletree Grand Hotel Biscayne Bay