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Doubletree by Hilton Grand Hotel Biscayne Bay
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Reviews (2,166)
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1,791 - 1,796 of 2,166 reviews
Reviewed February 18, 2008

I stayed at this hotel one night pre-cruise with my 3 sisters. We had 2 rooms which both overlooked the bay. It was nice to be able to see the cruise ships in the morning. The rooms were clean and well maintained. I would not hesitate to stay here again.

  • Stayed: January 2008, traveled with friends
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4  Thank barbee524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2008

The hotel was a great location for a short pre-cruise stay. And I have to say that the staff was excellent, as were were especially high maintenance dealing with lost baggage isues. However, the rooms themselves were awful - just drab, worn, weather beaten looking furniture. It's in an dire need of a makeover.

  • Stayed: January 2008, traveled as a couple
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2  Thank cherole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2008

DoubleTree Grand Hotel is located in part of a condo building called The Grand. Its location is good if you have a car.
Our stay was near New Years; however it was not too busy. We booked a Baywiew standard room (room 754) at a unbelievably pricey rate for 303 per night (and it was non refundable...). This is probably because it was New Years.
We had to valet park at the DoubleTree at a rate of 29 dollars per day, which is actually a good deal (you're probably thinking that is overpriced), because places at South Beach, even public parking, cost 20 bucks with no in or out privileges. The only problem with valet was that they were a little slow, and that they mixed up our key (more info on that later on the review).

The hotel lobby is to the left when you enter the entrance. The desk that you see in front is the condo front desk, and not DoubleTree's.

Check in was swift, and three cookies were given to us. Only complaint was that the cookies weren't really warm (unlike DoubleTree Monvrovia) like advertised.

Another slight complaint was the hallways leading to the hotel rooms. The chandeliers were of in the style of the 80's (not what DoubleTree usually is), and the carpets were a little faded. Also, the lighting was flouresent, which gave a spooky feel to the hallways, and not the warm feel like DoubleTree offers.

However, this all changed when we entered our room, which did not look at all like most of the travelers photos. Our room was very modern (unlike the awful hallway), and gigantic! Bayview rooms are much bigger than a regular room...in which we found out later. The rooms looked pretty much like the hotel photos, just a little smaller and a different layout. Our room could probably sleep 6 if configured well. There were two comfy Sweet Dreams Bed, a work desk, a giant down sofa (which could sleep a kid if you wanted to....), and a sofa with legrest (and if you pulled up the work chair to the sofa, it could sleep a teen). There was also Neutrogena toiletries (lotion, shampoo, etc), as well as a face cleanser and a mini tube of sunscreen. In addition, our room had a Wolfgang Puck coffee maker (two single cup style) with complimentary tea and coffee.

Our really big complaint with this hotel was some of the people who were at this hotel (probably the condo people). While we were at the pool, a condo owner person spit gum at us, which was simply disrespectful! No ethics at all. Also, the condo area which is with the hotel seems to be a low end condo. The elevators were so so, and inside the condo area was also like DoubleTree's hallways, but worse. Only plus about the condo area was an atrium, which was cool.

The pool was pretty large, and was as deep as 6 feet near the bay side and 3 feet toward the jacuzzi. The pool area also had a view of the Marriott Biscayne Bay and cruise ships. This was a plus because you could see the cruise ships that were arriving and departing.

One tip that I could see one guest using is that you can get complimentary Zephyrhills Spring Water and as many cookies as you would like just by asking the front desk. This could save you some money by not needing to waste extra money on water.

Another tip is to tip the housekeeping people, unless you want a room that is 90% cleaned up (which means your pillows and linens are not placed back correctly if you moved them to a sofa, and that your face cleaner and sunscreen tube is missing). Also, sometimes towels come later on the day...like 3 PM, so if you come back at noon and don

Check out was slightly slower, but still okay. Then, there came the valet problem.

The valet accidentally mixed up our rental keys with the giant amount of other keys that they have. However, after 20 minutes of us searching with them, a person found our keys (which is actually a "big task" due to the fact there were more than 60 keys that the valet had). After that, we were okay.

So, in conclusion, above average stay. I would have rated it excellent only if some of the condo people were not so disrespectful and had no ethics (but what can guests do about this?), if we had no problems with valet, and that the hallways were updated. Also, if they had put a dispenser of ice water, like the Marriott next door did, in their lobby, it would be a plus because Miami is very warm.

  • Stayed: December 2007, traveled with family
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7  Thank BSA126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2008

We had a good experience at the Doubletree. We booked a 2 bedroom Condo, it was an bayview, with 2 balconies. It was very modern and large, as we have 3 teenagers. The kitchen had granite countertops and new stainless steel appliances, very nice. Two and a half baths, very large, marble, double sinks, huge shower. The master bedroom had an enormous walk in closet/dressing area with beautiful dark wood built in appointments. There were 3 flat screen TVs. My only criticism would be we had to wait about 5 hours with numerous requests to the front desk for a rollaway bed. The Condo was painted in nice colors, but poorly done. Lots and lots of comfortable space for a large family to spread out it. Convienient to walk to several restuarants close by, the doubletree is physically attached to the Biscayne Bay Marriott. This is a very close hotel to the Port of Miami if you are pre or post cruise, you can see the ships if you have a waterview room.

  • Stayed: December 2007, traveled with family
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7  Thank gpptraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2007

We had a bad stay at the Doubletree. The rooms in the center part of the hotel are old. The carpet was ripped; the towels had holes in them; the room smelled of mildew and carpet fresh. The front desk doesn't answer the phone, and we never got the internet cable they said they would deliver. In December the beach is really busy, but there is no transportation across the bay to the beach. The traffic was so bad that the cab drivers wouldn't take us to Southbeach, but the front desk advised that we drive there and told us where to park. I don't think they have ever been to the beach.

  • Stayed: December 2007, traveled as a couple
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5  Thank buzzy1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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