The room was extremely clean. It was all exactly as I expected until there was a problem. No hotel is totally without them, so it's the way staff addresses problems that separates the good from the great because "stuff" can happen at any hotel. I have to say that I was disappointed that the AC went out in my room, but the way the staff reacted was brilliant. They gave me options upon options and weren't happy until I was happy. They are obviously well trained, from to the late night clerk, who was the first to address the problem to the manager who was a prince. Seriously. I will be staying at this hotel if I have business (or fun) going on within 20 miles, and that says a lot. Bravo. Bravo. Bravo.
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- Also Known As:
- Quality Inn South At The Falls Hotel Miami
- Quality Inn Miami
- Miami Quality Inn