We booked this hotel for one night pre-cruise. Our son waited patiently for his Nickelodeon surprise at check in. I had promised him a surprise would be waiting for him at the hotel for his 9th birthday. The clerk handed me my room keys and to my son's disappointment, no gift bag. I had to ask for it. The clerk then left to go retrieve the gift bag. She returned with the bag, a pair of sunglasses, and a ball. Not exactly what I was expecting but alright.
On our way out to dinner, I stopped at the front desk and spoke with the same clerk that checked us into the hotel. I requested that the Nickelodeon turndown service be completed before we returned from dinner. Unfortunately, it was not in our room when we got back from dinner appx 2 hours later. I called downstairs and was told that the turndown would occur between 6pm and 8pm. It was 7:30pm at that time. I waited until 8:15pm before calling again. We were told that they were on the way. Housekeeping showed up at 8:45 with the pillowcase and a tiny box of chocolates. Where was the bedtime story book? We were tired from traveling so I let the issue rest for the night.
The next morning, I called the font desk to speak with the manager to complain. I waitied in the room for a few minutes but they did not call me back or leave a message for me on the hotel phone. I retirieved the Nickelodeon activity book from the front desk. Not a story book at all. And no apology either.
Considering the extra amount of money I spent on the package, I expected to get what was advertised on Marriotts website. Marriott dropped the ball. Worst customer service ever. Did I mention the 20 minute wait to check in at the front desk?
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TravelUp, Booking.com, HotelsforEveryone, Cancelon, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, HotelQuickly, getaroom.com and Evoline ltd so you can book your Miami Marriott Biscayne Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Miami Marriott Biscayne Bay Hotel Miami
- Marriott Miami