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“They have remodeled the hotel” 5 of 5 bubbles
Review of Miami Marriott Biscayne Bay

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Miami Marriott Biscayne Bay
Ranked #14 of 123 Hotels in Miami
GreenLeadersSilver level
Mount Dora, Florida
Level Contributor
163 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
“They have remodeled the hotel”
5 of 5 bubbles Reviewed March 22, 2014

I had stayed here years ago. The rooms were outdated and fair service. However this property is hip and happening now. Rooms although small, they are well appointed. The hotel is modern chic, the views breathtaking and the service outstanding. Location is awesome as well.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ltorres93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 23, 2014
Dear ltorres93,

We are very happy to hear that you like our refurbishment! Thanks for your kind words!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,724 reviews from our community

Traveler rating
    1,223
    981
    358
    103
    59
See reviews for
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716
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (645)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed March 22, 2014

We stayed at this hotel before our cruise and we would strongly advise not to make this mistake. The staff could not direct us to any place to have dinner, the hotel provides a shuttle bus but the first time the bus was over 20 (!) minutes late, the second time we were given the incorrect departure time by the receptionist . When we attempted to complain we were told off by the reception manager. He also alleged that we were rude to him by pointing out that he should provide better training to his staff. When he told us that we must complain to Mr Marriott directly if we are not happy with his excellent staff we have made our mind never ever to stay at this hotel again.

Room Tip: Hilton's Double Tree is next door
See more room tips
  • Stayed November 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dr_VPfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 24, 2014
Dear Dr_VPfromUK,

We are very sorry that you feel you did not have a positive experience at our hotel. Please know that we have already reviewed this matter internally to ensure that a similar situation does not arise again. We apologize if you felt our hotel did not live up to Marriott's high standards of hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed March 20, 2014

This hotel was very good though in the past, it was excellent. The staff were friendly and helpful, service in the 'restaurant' was great, and the room was spacious with comfortable beds. The glasses were not clean, with lip prints around the rims and there were a few stains on the carpet. Wi-Fi in the room was too expensive. This hotel stay was not representative of typical experiences I've had in Marriott hotels.

Room Tip: The rooms with the panoramic views of the bay are beautiful.
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  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 21, 2014
Dear Vera B,

We are very sorry that we did not live up to your expectations on your most recent visit. We have taken your comments to heart and will be reviewing these at our next meeting to see how we can improve upon these housekeeping issues which are clearly not representative of Marriott's high standards of hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

Staff were excellent. View of bay from balcony was amazing. Rooms were spacious and beds were comfortable although our king size bed was two large singles joined together so there was a bit of a bump in the middle. Wi-fi in room was very expensive so we didnt take that option and the kids hated being disconnected for a couple of days. We went on to stay at the Marriot Beachside in Key West and the in-room Wi-fi was free there.

Stayed August 2013, traveled with family
Helpful?
Thank ian1337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 20, 2014
Dear ian6576,

We are glad that you and your family had such an enjoyable stay. Thanks for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

Very Clean as other reviews, but really needs updating. Actually staying at the airport hotels, would be closer
Breakfast was really good, but closed up at 9 am. Called for Airport shuttle to pick us up and it never showed. Finally took a cab and requested them to take us to the hotel. THEN, it is advertised that there is a shuttle to the port, sure, they don't tell you that it is an extra $30. Don't think I'd stay there again

  • Stayed March 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kenzmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 17, 2014
Dear Kenzmom,

It is never our intention to disappoint a guest in any way and we apologize if your experience at our hotel was less than stellar. We will be reviewing this feedback at our next meeting to determine why there was never an airport shuttle pick up for you. We do hope that our extensive facilities and amazing views provide are indeed an incentive for guests to stay here versus at an airport hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 15, 2014 via mobile

The hotel is great, good value and fantastic service. It is close to ameneties....shopping....kids attractions.....restaurants. I was there in January and the weather is awesome. It is a lively city and full of good looking people.....
It looks like you are in the show of CSI Miami!

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 16, 2014
Dear Cercena,

We are happy that you had such a wonderful time and hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 14, 2014

We stayed at the Biscayne Bay for two days after a cruise. The entire staff from valet to front desk were outstanding! the young lady at the concierge desk was nothing short of above and beyond. she gave great honest advice and took care of all the details for us!

Be warned that the hotel is on a flight pattern and during the day you will hear the planes, but they seem to stop at night!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, March 15, 2014
Dear Tom B,

Thank you so much for sharing your review of our hotel. We are thrilled to hear that you found our property "outstanding". We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Biscayne Bay

Property: Miami Marriott Biscayne Bay
Address: 1633 North Bayshore Drive, Miami, FL 33132-1215
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Miami
#8 Family Hotel in Miami
#9 Luxury Hotel in Miami
#18 Romantic Hotel in Miami
#18 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miami Marriott Biscayne Bay 4*
Number of rooms: 580
Reservation Options:
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami

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