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“Not pleased with service or room” 3 of 5 stars
Review of Miami Marriott Biscayne Bay

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Miami Marriott Biscayne Bay
Ranked #13 of 119 Hotels in Miami
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not pleased with service or room”
3 of 5 stars Reviewed August 19, 2013 via mobile

This hotel is in a good location with shops attached. The lobby is beautiful. However, that's where the plesantries end. The room was not up to par. Per entrance to room, light fixture was missing. There was scuff marks on the walls in the room, and stains on the sheets. Valet was not so great. At 30.00 a day, having to wait awhile for your car to brought around after calling down prior. While in Valet care, my friends car was hit. Overall, just not a great stay. Don't plan to ever stay at another Marriott again...

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Shell-C74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,366 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (566)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Atlanta, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

We stayed at this Marriott the night before a cruise, and had a great experience. The hotel is very large, and a conference was going on along with 2 or 3 family reunions. In spite of the crowds, we received great service and the room was nicely quiet. We had a wonderful bayside view from an upper floor, thanks to the kind young lady who checked us in! She was a sweetheart. Raul at the pool bar mixed up some great "$5 special" margaritas.

We did not have a car, but there are a few restaurants within walking distance as is a Publix supermarket. Drinks in the Catch Bar were a bit pricey, but that seems to be typical for Miami. We enjoyed the buffet breakfast at the Catch Restaurant. All in all, I would stay at Marriott Biscayne Bay again, and most definitely in a bayside room! Beautiful view!

Room Tip: Corner suites have huge windows, and great views of the bay.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ATLSkinsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 14, 2013

You won't be sorry if you decide to stay here. The hotel is nicely appointed, the staff is super friendly and helpful, the location is convenient and there are lots of great restaurants nearby. The valet parking is a little pricey ($30/day), but the valet guys are fast and friendly. I had a nice room with a view of the water and the marina. While the room itself was very comfortable, the bathroom was a little on the small side. As for breakfast, you have the option of a really nice buffet or ordering off the breakfast menu. Whichever one you choose, you will be satisfied... the food was terrific: hot and fresh.

Room Tip: I had a king bed room on the 17th floor overlooking the water.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WMM63CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pemberton, New Jersey
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 13, 2013

Stayed here right before our cruise. We had stayed 4 years ago prior to a cruise and loved the renovations. It was a beautiful hotel 4 years and even more so now. Only sad they removed the piano from the lobby. Staff was great. Worked with Shari Van Patten to accommodate our group of 46. She was excellent from start to finish. Really on the ball. Stayed at another Marriott in another city for a cruise 2 years ago and it really was a bad experience so this was refreshing. Guests had no trouble at all checking in. In fact I was amazed that they allowed guests to pay for their individual stay - for example four people sharing a room that were not family members were able to divide the cost into 4 and pay their individual portion, instead of one person footing the bill and the others having to pay that person back. Never seen that done before.

Room was great with a nice view of the bay. Of course the metro was right there so you had the option to go downtown. Ate in the little mall adjacent to the hotel. The ONLY negative I have is that you were not allowed to transport your own luggage. If you managed to snag a cart, they told you you were not allowed to push it yourself, you had to get a busboy to do it. I mean they were very nice about it, and I guess it's all about the tips, but I don't think I should be made to tip someone for something I can do myself.

Great hotel with great staff in a great location.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 12, 2013

We stayed here with my family as we were going on a cruise the next day out of the Port of Miami. 5 star service all the way! from the check- in with Megan( who was amazing with her great customer service), the bell service, and the concierge desk. We had a nice room on the 22nd floor overlooking the bay and the city...the view was amazing. There is a small balcony with 2 chairs if you want to enjoy the view. We requested a rollaway bed as we had 5 in the room and one was brought immediately and set up with sheets and pillows very quickly. They even brought more towels for us. Self Parking is $23/night or $26 for valet.. we did the self parking...this seemed a little high priced, but the garage was secured and safe. If you need a shuttle to the Port of Miami they can arrange it at concierge for $6 a person. the only grip from our techy family was there was no free Wi-Fi in the rooms...so we went to the lobby where it was free. Great property, amazing staff, stay here while visiting Miami and you wont be disappointed!

Room Tip: Ask for a high floor..the views of Biscayne Bay are amazing.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank frankinfrisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Level Contributor
68 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed August 12, 2013

A quick visit here was made most pleasurable with the fantastic staff they have.
Amongst the finest staff I have seen anywhere! Upon early arrival I was given some options and able to check in and change for my meetings thanks to the front desk. I returned late night and with 2 minutes to spare not only was I able to get a soft drink but the club attendant convinced me to have some lat night snacks and welcomed me even if closing time.
Same hospitality the next 2 days at breakfast. Even valet knew me after 1st day.
Rooms are good size and nice view but can use some improvements. Location was not ideal but still convenient to Miami Beach and downtown. And some grea

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 7, 2013 via mobile

The purpose of the stay was an overnight for a cruise, so the location was excellent for the cause. The service is amazing and the staff are friendly and helpful. The rooms are very good. The only worry I had was that there were strangers walking around the hotel delivering pizza order sheets.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank matthewdawids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Biscayne Bay

Property: Miami Marriott Biscayne Bay
Address: 1633 North Bayshore Drive, Miami, FL 33132
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Miami
#8 Family Hotel in Miami
#8 Luxury Hotel in Miami
#18 Romantic Hotel in Miami
#18 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miami Marriott Biscayne Bay 4*
Number of rooms: 580
Reservation Options:
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami

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