Large hotel, nicely decorated. Comfortable and classy lobby space with ample lounge space and small units with individual televisions.
Modern, Miami decor in the room. All was clean except that one of the pillow cases was stained. Bed could have been a little more comfortable. Furnishings looked to be in good shape. Bathroom was clean and bright with a nice shower.
Beautiful view overlooking the bay, dock below, and cruise ships in the distance. Very nice and relaxing to gaze out upon this scene in a very comfortable and well-appointed room with plenty of sunlight.
Front desk staff and service in the lobby (while waiting for the room to be ready) was extremely professional and friendly.
One negative. I found the bell-hop to be very friendly and helpful, but at one point, he became somewhat of a tout. After he suggested possibly taking a tour from the hotel, and us showing some interest, he went on and on about having him book the tour for us. I told him I would think about it, and he went on saying that the tours fill up quickly and it would be better if he booked it. I did not buy this at all, especially since this was a weekday, and especially since he called the room about 30 min before one of the tours was supposed to depart to see if we were still interested. His aggressiveness in pushing us to book a tour through him was not appreciated. We ended up not going on a tour partly because of us being tired, but also partly because of his pushiness.
I didn't use the wifi, but I find it to be a bit of a nuisance when hotels (especially the larger ones for some reason) charge for wifi use. In these times, I think that it should be provided free of charge for hotel guests, and many hotels are doing this (or just including the cost in the daily rate). There was supposedly free wifi use in the lobby, but only for a limited time.
The hotel is located in a nice part of Miami, not too far off from the cruise ships or the airport (about a $25 taxi ride to the airport). About a 17-20 min walk to American Airlines Arena and the Bayside Marketplace (with an assortment of stores, restaurants, and tourist shops). Close proximity to a free shuttle bus that goes to downtown Miami (takes about 20 min to make a full loop, per the front desk staff). Although I didn't use it, the hotel provides a free shuttle to go to South Beach.
If you want to be slightly closer to the cruise ship port, American Airlines Arena, and the shops at Bayside Marketplace, the Holiday Inn seems to be better situated. But, I didn't stay there, so don't know much about it.
One of the restaurants at the hotel, Catch, was okay. It was a good place for a convenient and quick bite to eat, but nothing amazing.
Overall, this was a very good hotel at a reasonable price for the area. I enjoyed my stay and found the staff to be very professional and friendly aside from the one mishap noted above. I would consider staying here again.
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- Also Known As:
- Miami Marriott Biscayne Bay Hotel Miami
- Marriott Miami