I booked this hotel for my husband's 40th Bday/5th yr wedding anniv while in Miami.I booked a regular room but they upgraded us to a king/balcony room view. It is very convenient to downtown Miami and SOBE and Miami port of call. Check in ran smoothly, customer service was great, with that being said we had a "SLIGHT" problem with the housekeeping. We came back from the beach and discovered our room wasn't cleaned. I called first to let inform them of this problem and then my husband called a second time. The supervisor called to check the status of housekeeping, well when she did arrive she explained to us that it was a problem with the linen truck and she was very apolgetic. We hear a knock on the door(to our surprise) we were delivered wine,strawberries and cheese for their MISTAKE, (we were not expecting this from mgr Guest Relations)!! We will definately stay here again for our upcoming cruise next yr. Well done Marriott!
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- Also Known As:
- Miami Marriott Biscayne Bay Hotel Miami
- Marriott Miami