You will want to know that parking in the garage is extra. The double bed room was comfortable and clean, but the balcony is very tiny. Although two chairs and a small table are on the balcony, they barely fit into the small space. No kitchen/kitchenette, microwave, or refrigerator was in the room
The fitness center is awesome--best I've seen in a hotel. Kids under twelve were in the fitness center playing on the equipment. Hotel may want incorporate activities for the kids.
The pool and courtyard are nice but in need of minor repairs.
The location was good and the activities for the July 4, 2011 were appropriate for family members.
Our family of four stayed for July 4, 2011 and the hotel itself was nice. During check-in, we encountered a rude front desk clerk named Gina and initially attributed the behavior to her having a bad day. She was curt and unhelpful from beginning of our check-in up until the end.
However our second encounter with the same clerk was even worse than the first. We reserved through the Marriott's main reservation number for our second stay, before leaving Florida and this was one week later. We were told the room type was unavailable. It was clear this clerk did not belong in a front desk position. She was very abrupt when we made inquiries abt the reservation and the room's availability, to the point we were unable to complete the sentence. We specifically requested to see the hotel manager, and the clerk called the front desk manager. While she was apologetic for her staff members behavior, the room was still not ready for check-in. We later decided to cancel before the deadline mentioned by the Marriott reservation desk and stay elsewhere due to the confusion with the clerk, check-in and just bad customer service.
Upon review of our bank statement, we found the hotel charged us for the stay. We contacted Marriott and the charge was promptly reversed.
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- Also Known As:
- Miami Marriott Biscayne Bay Hotel Miami
- Marriott Miami