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“Pricey, but worth it”

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InterContinental Miami
Ranked #7 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
White Plains, New York
Level 6 Contributor
102 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Pricey, but worth it”
Reviewed January 26, 2014

I stayed at the hotel for 3 consecutive nights on business. The hotel staff are very friendly and attentive. The hotel has a modern and clean look an feel with colorful lights and decor. The hotel also features a bar, restaurant and Starbucks and is within walking distance to stores and restaurants.

Room Tip: Ask for a room away from the elevators.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYC_Traveler064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 3, 2014
Dear NYC_Traveler064,

Thank you for sharing your review. We are glad that you enjoyed your business stay with us and thank you for the compliments on the look to our hotel. Indeed, we have a variety of on-property amenities as well as close to many of the area's top attractions and shops. The in-house Starbucks is extremely convenient and Toro Toro is absolutely delicious. We hope to welcome you back again, whether for business or leisure.
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6,159 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Fort Lauderdale, Florida
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 26, 2014

The staff in the club lounge were exceptional !!! The Club Supervisor (Florangel Torres) was so helpful and accommodating. Meeting all of our needs. The evening staff (Ingred and Boris) were very attentive and took care of our every need. The room was very comfortable and beautifully furnished. Flor made sure we had a wonderful view from our room and I love the electric window shade and black out curtain.
The only negative comments I can make are the following:
*The entrance to the hotel does not have any automatic doors and there are no doormen at the entrance to open doors for the guests.
*The club lounge food selection, I feel, was sub standard for a hotel of this caliber.
All in all, I would recommend this hotel if you are going to Miami for it's staff and for the excellent location right in the heart of the action.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 3, 2014
Dear Robert P,

Thank you for sharing your comments. We are glad that you enjoyed your overall experience with us and that the negatives did not outweigh the negatives. We will make sure to share your remarks with our entire team as we are continually improving the service we provide to our guests. We are thrilled that you had the opportunity to enjoy the Club InterContinental Lounge; perched on the 29th floor, it truly is an oasis within paradise. We agree, the staff is exceptional. Thank you for the recommendation and we hope to see you again soon.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

Everyone was great to us. Very attentive and professional. Giovanni and Jan outside at the valet were exceptional. Really was impressed. I will be back next year. Lets see if they remember me :). Will see?

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelcker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 3, 2014
Dear Travelcker,

Thank you for the great review. We are ecstatic to know that you will be back again next year. Of course, we will remember you. You can count on it. Thank you for the gracious comments about our attentive and professional team. We will make sure to share all your comments with them. We look forward to seeing you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 6 Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 26, 2014 via mobile

Numerous other hotels seem to overshadow the Intercontinental, but this property is as nice as any I've stayed at in Miami. Located blocks away from the Miami Heat's home, it is adjacent to Bayside in a really fun part of town. Whether leaving on a cruise or looking for an upscale, super-clean getaway, this is a can't miss property. We got lucky -- apparently every day they have a drawing for "guest of the day" and we won -- giving us a great suite and club level access for an even better experience, but regardless it was a surprisingly great find with helpful staff that appreciated our business.

Stayed January 2014, traveled as a couple
Helpful?
Thank greglewen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 3, 2014
Dear greglewen,

Wow, thank you for sharing your great review. We are so glad that you enjoyed your entire experience with us. Indeed, our hotel is a a gem and its location cannot be beat. Located in the heart of downtown Miami, we are located in close proximity to many of the area's top shopping and attractions. Congratulations on being our "guest of the day"! We love treating all of our guests like VIPs and we love providing great experiences. We do appreciate your business. We hope you will visit us again soon. Be sure to check out mySpa on your next stay with us.
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Oslo, Norway
1 review
Reviewed January 25, 2014

I am a person who spends over 300 days a year on the road due to my work. I have been all over the world and stayed in countless hotels with varying degrees of service. It has come to the point where I have low expectations.
Having said that, I was immensely impressed as well as having the feeling that the staff knew what I wanted before even I did ! I was greeted at the front desk by Batuan who within a few minutes changed my expectations of the hotel (for the better). He was eloquent, friendly, professional as well as having a warmth that makes you feel welcome. He suggested I try the restaurant in the hotel, Toro Toro and was I happy I followed his advice. A lady working in the restaurant (I believe her name was Olivia) had same qualities of making you feel welcome and cared for. Carlos is another person I have to mention as the high level of service continued.
I can definitely recommend this hotel to anyone planning to travel to Miami.
Can't wait to come back.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bogdan_B55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 3, 2014
Dear Bodgan_B55,

Wow, thank you for the great review and the recommendation. We love reading comments like yours as they exemplify the true gem that we are. From the very first second to the very last, it should be impeccable. We strive to provide all of our guests with top notch service and we are glad that noticed. We will make sure to share your comments with our entire team. Finally, we are glad that you had the opportunity to try Toro Toro as it is one of downtown Miami's top dining spots. We hope you will visit us again on your next trip to our vibrant city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosse Ile, Michigan
Level 5 Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 25, 2014 via mobile

It is what you would expect a high end hotel to be. Prompt service, outstanding rooms, great view. This hotel is located next to the bayside park and marketplace. Great place to take a yoga class or browse the many shops and restaurants. If you have decided on a high end hotel, the location of this one can be the deciding factor. Highly recommended!

Stayed January 2014, traveled as a couple
Helpful?
Thank Jeffcreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 3, 2014
Dear Jeffcreek,

Thank you for the great review and the recommendation. Also, thank you for the great comments about our prompt service, outstanding guestrooms and breathtaking views. Indeed, our location cannot be beat. We are glad that you had the opportunity to experience all of Miami's treasures. We hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 24, 2014

Stayed for one night prior to a family cruise. $25 cab ride from the airport and very convenient to the port. Lobby is spacious with tons of seating. Check-in was easy and staff was courteous. Rooms were large but nothing special. Modernized but workmanship in construction was fair. Some tiles in bathroom looked worn and grout was a bit dirty. Buffet breakfast at Ole restaurant had a pretty good selection. Don't touch the in room fridge...lift something and get charged. Biggest peeves.....charge to hold luggage and no free wifi unless you are a privileged guest.....but go to the Starbucks in the hotel for password to free access!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marmatjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 31, 2014
Dear Marmatij,

Thank you for sharing your overall review. We are glad that you enjoyed your stay with us, but disappointed that it did not meet your all of your expectations. We will make sure to share the inconveniences you experienced with our team to ensure that these issues do not occur again. Again, thank you for the positive comments about our stress free check-in, courteous staff, comfortable guestrooms and delicious breakfast at Ole. At the moment, we do charge fees for access to the Internet and luggage handling, but we are continually reevaluating our standards for a better overall guest experience. We do offer complimentary Internet at Starbucks for guests and outside patrons that need to work or check up on their emails; this is granted upon purchase of a product as with all other Starbucks. We do hope that you will consider us on your next trip to Miami. We are sure that we will blow you away with a fantastic experience. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Property: InterContinental Miami
Address: 100 Chopin Plaza, Miami, FL 33131-4323
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 122 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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