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“Great hotel if downtown Miami is your destination”

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InterContinental Miami
Ranked #7 of 125 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Reviewed November 17, 2013

I stayed at the Intercontinental in downtown Miami on business for a week. The hotel is great and the service was exceptional. The staff was incredibly nice and they made everyone feel welcome. I had never stayed in downtown Miami but would definitely stay here again if I had the chance.

Room Tip: Ask for a room overlooking the water so you can see the cruise boats in port.
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  • Stayed: November 2013, traveled on business
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Thank Nancy7333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 28, 2014

Dear Nancy7333,

Thank you for writing this review and recommendation. We are glad you had the opportunity to stay with us for a full week. Our staff is incredible and our customer service is what really sets us apart from the competition. We believe that every guest should feel like a VIP, so we treat every guest like a VIP, and we are glad you noticed. We will make sure to share your comments with our entire staff. We are thrilled that you would stay here again and hope you are already planning your next visit.

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3,379 - 3,385 of 6,369 reviews

Reviewed November 16, 2013

This hotel is absolutely amazing and the staff are beyond amazing. We were especially impressed by Alex Sierra, Danny Moncada, and William all of whom we met as we first entered. We have never stayed at this hotel but they instantly made us feel as though we stay there on a regular basis. We needed some special accommodations and these three men went above and beyond to accommodate. (the bellman who brought up our luggage was also great but I don't know his name) As I said, it is undeniable that the hotel is gorgeous but these four men really made it shine!

  • Stayed: November 2013, traveled with family
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Thank Jaimie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 28, 2014

Dear Jaimie R,

We are thrilled that we had the opportunity to provide you with outstanding customer service. We pride ourselves on our customer service standards and encourage each employee to go above and beyond what is asked of them to keep those standards. Indeed, our hotel is gorgeous, covered in marble and modern décor, guests are start struck when they walk in. We will share your comments with Alex, Danny, William, and the rest of our staff to let them know how they contributed to your amazing stay. We hope that you decided to stay with us whenever you travels bring you back to Miami.

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Reviewed November 15, 2013

I want to say a big thank you to Pier, perhaps the most helpful bellman I've met. He went above and beyond to help myself and my group, outside the parameters of his normal duties. He did it all enthusiastically and was incredibly helpful. His service did not go unnoticed! Thank you!

Stayed: November 2013, traveled on business
Thank Lindsay0228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 28, 2014

Dear Lindsay0228,

Thank you for your excellent review. We are glad that our bellman Pier was able to exceed your expectations on customer service. We will share your comments with Pier to let him know how he contributed to your stay. We hope you decide to stay with us on your next visit to Miami.

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Reviewed November 15, 2013

The staff at the Intercontinental was incredibly generous and helpful! We had a business lunch at Toro Toro which is buffet-style Latin fusion cuisine, but based on the selection and presentation, it surpassed any buffet we had experienced before. There was a wide selection of meats and the ceviche was so good that we all had seconds. The attention to detail in service was outstanding -- the wait staff was attentive in removing dirty dishes and refilling beverages.

The ambiance of the hotel overall is modern and contemporary while the open kitchen and decor of Toro Toro is impeccably stylish. We definitely would return and are interested to see the atmosphere during Happy Hour.

  • Stayed: November 2013, traveled on business
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Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 28, 2014

Dear Michelle W.,

Thank you for your comments and recommendations. We are thrilled that you had your business lunch at Toro Toro. The ambiance and décor provide the perfect setting for business or pleasure. Indeed, the buffet dishes are wonderful and they are full of exotic flavors that blast your taste buds into a culinary wonderland. We are delighted that you are already thinking about your next visit and we look forward to your return.

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Reviewed November 15, 2013

Wonderful hotel, beautiful room, helpful and friendly staff. Excellent choice for a stay in Miami! Front desk is extremely helpful and very accommodating. We enjoyed happy hour at Toro Toro, great way to start our vacation

  • Stayed: November 2013, traveled as a couple
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Thank Natalie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 28, 2014

Dear Natalie W,

Thank you for this simple, yet intriguing review. We are thrilled that you thoroughly enjoyed your stay with us. Indeed, our rooms are exquisitely designed and extremely comfortable. We are also glad you had the opportunity to experience happy hour at Toro Toro. Our mixologist are very friendly and create some of Miami’s most flavorful cocktails. We cannot wait for you to come back on your next visit to Miami.

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Reviewed November 15, 2013

From the moment we arrived to the front door, check in and a fabulous suite, which boast exceptional views of the bay. Very comfortable, spacious and clean accommodations.

Team members are very attentive, helpful and always greeting you.

The Club Intercontinental on the 29th floor provides a lovely breakfast, afternoon tea and evening reception again, with fantastic city views.

Quick walk to the Bayside Market with lots of shops.

Room Tip: A room facing the bay is well worth it.
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  • Stayed: November 2013, traveled as a couple
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Thank Norman V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 28, 2014

Dear Norman V,

Thank you for taking the time to write this review. We are ecstatic that you thoroughly enjoyed your stay with us. We take pride in the comfort and cleanliness of our hotel and we are glad you noticed. We are also glad you were able to experience our elegant Club Lounge on the 29th floor. The Club level is a tranquil getaway that allows guests to unwind and relax. We hope that you decided to stay with us on your next visit to Miami.

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Reviewed November 14, 2013

This hotel was centrally located in downtown Miami, close to the Miami Arena. I was very lucky to get around this beautiful city with the outstanding assistance of the concierge, Mauricio .
Mauricio pointed out all the great restaurants, attractions locally and even out of the area where I was visiting family. Mauricio was courteous and always making sure I knew my way around the area . This experience definitely made stay in Miami memorable.

  • Stayed: November 2013, traveled on business
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Thank Eduardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this reviewResponded January 27, 2014

Dear Eduardo F,

Thank you for your fantastic review. We are so happy that we had the opportunity to provide you with outstanding customer service. Maurico is an amazing concierge, always leading customers to delicious meals and exciting attractions. Maurico always goes the extra mile. We will make sure to share your comments with Mauricio and the rest of our staff. We look forward to providing you with many outstanding experiences.

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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 125 Hotels in Miami
Price Range: $190 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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