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“Best hotel in Miami.” 5 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
Ranked #5 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best hotel in Miami.”
5 of 5 stars Reviewed November 5, 2013 via mobile

Once again Eduardo Rosello took care of my reservation. Eduardo is the best concierge by far that I have ever met. I have travel all over the world and he is always very informative and hospitable. The hotel is amazing with all kinds of great amenities, the gym is amazing and the food at toro toro is great.


Stayed November 2013, traveled solo
Helpful?
Thank samirrcanaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear samirrcanaan,

Thank you for sharing your comments about our Concierge Team. Indeed, the concierge holds the key to everything that's buzzing around town. We will make sure to share your review with them. Also, we thank you for the great comments about your stay; we are glad that you enjoyed your entire experience with us. We agree, our amenities are the extra step. We look forward to continue being your go-to hotel on future trips to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 4, 2013

Good hotel if you're traveling on business to Miami. The rooms are ample and comfortable and is in the middle of the business side of Miami. The services is also good, but if you're looking for a place for vacations or nightlife, I would recommend another place.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Eduardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear Eduardo F,

Thank you for sharing your comments. We are glad that you enjoyed your overall stay with us. Indeed, our guestrooms are spacious and comfortable, amongst the largest in the city. We also thank you for your comments about our service. We hope that you will stay with us again on your next to Miami, whether for business or leisure. Don't forget, we are always on hand to provide with the best information about the local area's attractions, whatever you may be in the mood for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newborn, Georgia
Level Contributor
213 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed November 3, 2013

My wife and I have stayed in a couple Intercontinental hotel's on the east coast, and all of them have been nice. The one in Miami is SWEEEEEEEEEEEEEEEEEEEEEET. From the valet greeting you at the door to the constant marble finishes floor to ceiling.

They have (I think) three restaurants inside this hotel............plus a Starbucks. We didn't eat at any one of them because we wanted to explore the city a bit, but they looked real swanky. We did order room service. We had: Cheesecake; brownie a la mode; hot chocolate; and a Margareta pizza. All were very good. They used fresh basil on the pizza which was a nice touch----made the difference.

All of the staff was very very nice and very professional without being stuffy.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank garliclover101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear garlicclover101,

Welcome back to the InterContinental! Wow, we love reading reviews like yours. Any trip to Miami is always fun. Indeed, we have 3 restaurants at the hotel as well as a Starbucks and in-room dining. We hope that you have the opportunity to try our restaurants on your next visit. Thank you for all of the outstanding comments from the decor of the hotel to the service and the delicious food from our in-room dining kitchen. We will make sure to share your comments with our entire team. We hope to welcome you back soon and do not hesitate to reach out to us when booking your next trip.
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Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 2, 2013

I stayed for a week in the hotel for a business trip. Hotel's location was perfect, right in the downtown. Transportation was easy to and from the airport. Rooms were clean and beds are comfy.
Typical intercontinental 1st class hotel and best ever hospitality.

There is a Bayfront Park right next to the water and AA Arena to watch Heat's games. Easy to access to famous Miami Beach and bars around.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank bkraoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear gauloisesss,

Thank you for sharing your great review. We are glad that you had the opportunity to stay with us and that you thoroughly enjoyed the sights and sounds of our vibrant city. Indeed, there is so much to do around the hotel. And we thank you for the great comments on our guestrooms as they are the among the largest and comfiest in the city. We hope that you give us another opportunity to provide with an exceptional experience. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 2, 2013

Highly recommend this downtown Miami hotel. It has all the comfort and amenities expected in a 4 star USA hotel but many of the staff have been there for years and from check in to check out (with Leonor) were so kind and helpful. In particular the chief concierge and head chef could not do enough for us. And just a short cab ride from South Beach. Try it. You will love it.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank steven c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear steven c,

Thank you for the great remarks and recommendation. We especially love the tagline of your review, as it perfectly exemplifies our service standards. Thank you for all of the outstanding comments about our staff, we will make sure to share them. We look forward to providing many more 5 star experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 31, 2013

The Club Intercontinental provides first-class food, service and hospitality in a warm, inviting atmosphere. I was warmly welcomed, given attentive and personalized service, and thoroughly enjoyed the quality and variety in the continental breakfast selections. Each staff member took time to inquire about my needs and offer to serve me. I look forward to returning when I am next in Miami.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank DebPiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear DebPiper,

Thank you for sharing your review. We are so glad that you had the opportunity to experience the Club InterContinental Lounge. It truly is an oasis within paradise and as you mentioned a hub for warm service and hospitality. We are thoroughly glad that you enjoyed the amenities available at the Lounge. We will make sure your comments are shared with the entire team. We hope to welcome you back soon for business or leisure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukilteo, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

We stayed in a room on the club level. The room as well as the bathroom were very spacious. We had many large pieces of luggage on the floor, including a bike case and a toddler bed, with no issues comfortably walking around. The staff in the club room, Flora, Ingrid, and Elvin, were amazing! They were so friendly and helpful and were always smiling. The restaurant downstairs is delicious with excellent staff. We had an overall great experience.

Green Features: There was a recycling bin right in the room making it very easy to recycle.
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sangita16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 7, 2013
Dear Sangita16,

Thank you for the awesome review. We are so glad that you had the opportunity to experience the Club InterContinental Lounge. It definitely is an exclusive, one of a kind experience that makes any trip that much more special. We will make sure to let all of the Club InterContinental Lounge team know that they provided exceptional service. Again, we thank you for your comments as they are a gift. We hope to have the opportunity to provide with many more great experiences soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Property: InterContinental Miami
Address: 100 Chopin Plaza, Miami, FL 33131-4323
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 121 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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