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“Gets nicer every time”

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InterContinental Miami
Ranked #7 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Orlando, Florida
Level 6 Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Gets nicer every time”
Reviewed November 28, 2012 via mobile

I've been staying at the Intercontinental Miami on-and-off for the past few years and I have to say it has gotten better each time.

The management seems to be doing a good job at keeping the hotel looking fresh and updated.

The rooms are very spacious and are well appointed with contemporary furniture. Many of them feature great views of the bay.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 29, 2012
Dear JFrontado,

Thank you for the great review and compliments. We are ecstatic that you enjoyed our new look. We look forward to welcoming you back to the InterContinental Miami soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Huntington Beach, California
Level 6 Contributor
194 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
Reviewed November 27, 2012

We got this hotel on Hotwire for $100/night during the Thanksgiving holiday and loved it. We spent half our time here, the other in South Beach. Yes, they charge $35 to park but look where you are. There are meters and garages everywhere as parking is limited in the downtown area. Any large city charges high parking rates, not sure why that's surprising for people.

The room we had was really nice and spacious and our 1 year old loved wandering around the hotel. They had just set up the Christmas trees so she spent a good amount of time admiring the giant ornaments. You're also within walking distance to the Bayside mall and there is a playground right across from the hotel, so if you have kids keep that in mind!

Our only complaints were the pool and shower. The pool area wasn't too nice and the pool wasn't heated so we never used it, even though it was warm outside. Water was beyond freezing, much too cold for a baby. And the shower only had a tub, no shower, which was surprising for such an upscale hotel. Other than that, great location, great staff and great hotel. Don't hesitate to stay here!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OceanLove3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 28, 2012
Dear OceanLove3,

Thank you for the fantastic review! Indeed, our overnight parking is $36, but it is comparable to other downtown price points and there are many options available nearby. Downtown Miami is home to many popular attractions that cater to all ages. We are glad that you were able to experience some of the sights and sounds of our city. Thank you for your comments about the pool area as we use them to better future guests' experiences. We hope that you will stay with us again when returning to Miami and please let us know if we may of any assistance in planning your future trip.
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Washington DC, District of Columbia
Level 6 Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 27, 2012

From the time you drive up to the time you walk into the lobby and then into your room, you will be amazed. This hotel is gorgeous. Staff is extremely friendly and you are treated like a VIP. I was fortunate enough to get a room with a harbor view and it was amazing! I love how the windows are horizontal giving the view a more picture-like quality. The bed was comfortable and the room was spacious. This is now my permanent Miami hotel for my future trips here.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Infidel_Sheepdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 28, 2012
Dear BlkOps,

Thank you for the outstanding review and the compliments! We strive to provide all of our guests with that "WOW" factor. We agree, our guest room windows are cool. We are thrilled that be your new permanent hotel of choice and look forward to providing another VIP stay.
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London, United Kingdom
Level 5 Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 27, 2012

Large well equipped rooms and spectacular views from the 25th floor.

However the foyer is in search of an identity (rather like Miami itself). Loud unnecessary music and flashing panels of meaningless film and photos obscure the famous Henry Moore sculpture. The exit and entrance is up a flight of steps - very inconvenient with luggage. We didn't find a ramp for walkers or wheelchairs.

Very close to a couple of excellent Italian restaurants a short walk behind the hotel. We didn't eat in the hotel as the menu looked singularly unattractive.

Having said all that Interconti is very good value at $159 - Holiday Inn across the road is more.

Room Tip: Get a view of the harbour
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROBERT B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 28, 2012
Dear ROBERT B,

Thank you for your reviewing the InterContinental Miami. Please know that we value comments like yours as we use them to better the overall guest experience. We recently updated our look and we are disappointed that it did not meet your expectations. The lobby panels is a media art space intended to showcase new media in Miami. Our ramp is located at the entrance of the porte-cochere near the Starbucks and offers a direct entrance into the lobby. Should your travels bring you back to Miami, we hope to have another chance to make your stay an excellent one.
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1 review
Reviewed November 27, 2012

A special thanks to Edwin Escudew
The valet parking supervisor /he greated me in a very professional manner and welcoming smile , him and his crew of workers were very timely and courteous when I came in contact with them , it's employees such as these that make my stay at the intercontinental a happy and joyfull experience , I look forward to visiting this property again soon and hope to have the same wonderful experience . Thank you .



Lionel Naraidu
USAF

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Extender10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 28, 2012
Dear Extender10,

Thank you for reviewing the InterContinental Miami. Impeccable service is our #1 priority and we are glad to have surpassed your expectations. We will make sure to let the valet team know that they contributed to a memorable stay. We look forward to welcoming you back for another wonderful experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 27, 2012

We had a great stay here before embarking on our cruise. The room was fantastic - very spacious and clean. Loved the chic decor. The bed must have had a pocket coil mattress because we all slept very well. The bathroom was amazing. Loved the location, it was very easy to walk to transit and attractions. Great service, too. I loved little details like a cooler of lemon-infused water in the lobby.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adriane522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 28, 2012
Dear adriane522,

Thank you for the outstanding review and the compliments on our decor. We are thrilled that you enjoyed your short stay with us. We are the ideal location for cruise travelers as we are in close proximity to the Port of Miami as well as many of the area's best attractions. Indeed, the little details make all of the difference. We hope that you will be back soon and please let us know if we may be of any assistance in planning your next stay with us.
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Bogota, Colombia
1 review
Reviewed November 26, 2012

I stay for almost a week because of the conference i was attending and the professionalism and friendless of the staff is magnificent, the only complain I had is one day i need some help from the concierge with some information and they put me on hold for like 10 minutes so i decided to call back and I explain to Paula the operator what happen she apologize and help me with the information , from that moment she was my favorite person, and the funny thing is like every time i call she was there ready to give a great service. The new restaurant is amazing and the food is delicious, the room was beautiful with an incredible view of the port, the location is perfect if you are going to the port of Miami or visiting bayside, i'm so glad that the conference was at this hotel and i hope they do it again next year. I would highly recommend this hotel to everyone

Room Tip: Rooms with the port view are amazing
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 27, 2012
Dear Carlos M,

Thank you for the amazing review. We are thrilled to have surpassed your expectations. We are also glad that the inconveniences you experienced were resolved in a prompt manner. We will make sure to let Paula know that she contributed to a memorable stay. We love our Toro Toro too. Thank you for the compliment. We look forward to welcoming you back on your next trip to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Property: InterContinental Miami
Address: 100 Chopin Plaza, Miami, FL 33131-4323
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 122 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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