The hotel is located on a beautiful location across from a small park and on the waterway. The view from most of the rooms is very good. This was my first stay in an Intercontinental in a while, and I am a Priority Club member - but this hotel reminded my of the airlines -- trying to extra fee me to death.
I arrived on a Monday and was told at checkin that I would get free internet and free "800" calls. I realized on Tuesday that I needed to checkout a day earlier than planned and told the desk. After a conversation behind the desk in Spanish, they informed my I would have to pay $100 early checkout fee even after I stayed 3 days at their hotel. I went to the manager who waved the fee. She was very pleasant and understanding.
I wanted to use the health club for a basic workout -- $15 for that ... when I checked out, they told me I had 1/2 price internet (full price is $17.95 A DAY), not free. They told me I had 7 "800" calls that I had to pay for. I explained that I was told these were free at checkin, and they then comp'ed them.
The rooms were nice and clean ... but I would never choose them again based on my experience.
- Official Description (provided by the hotel):
- A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more less
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