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“Totally Amazing Hotel”

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InterContinental Miami
Ranked #9 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
San Diego, California
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Totally Amazing Hotel”
Reviewed April 30, 2012

InterContinental Miami is a classy hotel.

Bell Hops greeted us with a friendly smile and carried our bags to the front desk.
Hotel lobby is well appointed with relaxing lighting, pretty flowers and modern furniture.
Check in was fast and the staff was very friendly.
Our room was on the 31th floor overlooking the downtown Miami and the Port of Miami
We did the Parlor deluxe upgrade for $69.00 and it was fantastic. The room was large with two bathrooms and a large livingroom. The bed was very comfortable with very clean sheets. The full size sleeper coach was comfortable also. Overall the room was one of the best in town. Location is perfect. Only 1.5 miles to Miami Port. The cab ride to the port was under $10.00. Bayside market place is about a 5 minute walk from the hotel. Nice place to walk because water is everywhere. Dinner and breakfast room service was amazing. The food was very fresh and hot. When in Miami this is my hotel. Loved it!

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank TrueTravel19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Operations at InterContinental Miami, responded to this review, June 25, 2012
Dear TrueTravel19,

We are glad you enjoyed the Parlor Deluxe Suite! Our suites provide a cozy feeling and we try to make it as close to home as possible with all the comforts of home and a needed touch of luxury. Our hotel is truly convenient to all the hot spots in Miami. We look forward to seeing you soon and please let us know if we can be of any assistance in planning your next stay at the InterContinental Miami.
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  • Sleep Quality
  • Rooms
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  • Value
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New York City, New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 30, 2012

Stayed there on my last business trip to Miami, was great that got upgraded to a room with great views of the Cruise Terminal and the Bay....the location is just amazing, rooms are average and I have stayed at nicer Intercon rooms, however the location is worth the 300$+ a night

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MineshPore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Operations at InterContinental Miami, responded to this review, June 25, 2012
Dear MineshPore,

Thank you for taking the time to review about your stay with us. We do believe we have the best location in Miami and the best views of the city and Bay. If your travels have you coming to Miami again, we hope you stay with us and contact us to have our Concierge assist you in making the most out of your stay in Miami. Please let us know if we can be of any assistance in planning your future stay with us!
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Hong Kong, China
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 30, 2012

I was here for seven days for a business conference and I would have to say the customer service was BAD, from when we arrived and our bags were put in the wrong room to the dis interested reception staff everything was a little toooo much trouble!
We were having lunch in the restaurant and a 'bald headed' Manager in a suit seemed to get agitated with the waiting staff who I thought were doing a great job.....I could not see what was eating him up but for sure he should have done this back of house!
The room 2018 was nice, good size, no view, the rest of the hotel looked tired and the pool area looked unloved.
The conference rooms are very good with regards to size and layout options.
I would not go back especially if I was paying out of my own pocket!

Room Tip: Get a sea view
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Riverwine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Miami, responded to this review, June 14, 2012
Dear Riverwine,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the service received from our staff. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,
Jaime W
Case Manager
IHGCare
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Randolph, Massachusetts
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 29, 2012 via mobile

My family and I travel to Florida once a year for vacation and I can't wait to go every year. My wife and two boys love it as much as I do. This past year we stayed at this hotel because we found a good rate. After staying here I wanted to write a review but did not have the chance to until now so with that being said This hotel in wonderful. If anyone gives this place 3 stars or less then they should just stay home for vacation. Why bother going on vacation when people complain so much about it. So do everyone a favor including your family and stay home!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DEELUU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Operations at InterContinental Miami, responded to this review, June 25, 2012
Dear DEELUU,

On behalf of the InterContinental Miami, thank you for your kind words. It’s great to know we are your choice hotel; we pride ourselves in making all of guests feel special and providing them with memorable experiences. Please let us know if there is anything we can do to plan your future stay with us, we’d love to see you soon!
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Madison, Wisconsin
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 27, 2012 via mobile

I really don't like the Intercontinental Hotel chain. Disliked the one in Chicago, and this one in Miami even more so. It is an impressive hotel at first look, and has good facilities for a conference (the reason for my recent stay). But the location stinks; do not even think of bringing your children here, much less a significant other. No beach in sight; just a terrible park and cheesy tourist mall. I wouldn't bother with the location if I lived within walking distance. But what most angers me most (and anger is not the state of mind I want from a supposedly 5 star location) is paying a quite high rate for the room and then finding out I need to shell out an additional $12 per night for wifi and another $15/night for the fitness center, etc. Forgot this stupid place and try a hotel on Miami beach!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Miami, responded to this review, June 11, 2012
Dear JodiLincoln,

Thank you for your review of your stay via Tripadvisor. I was sorry to hear our staff services did not meet your expectations. We will review with the staff to avoid similar situations in the future. Please accept my apology on this issue. We hope your future travel plans will continue to include IHG.

Sincerely,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old bridge, NJ
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 27, 2012

In my recent stay at this hotel, I was impressed with the courtesy, care and helpful attitude of every one in the hotel from Bell captain to Coincierge service and Asstt. manager in the lobby desk. The hotel was impeccably clean and rooms unbelivably very comfortable with easy internet and coffee bar in the room. The restaurant , though expensive, was very nourishing in their selections and service was pleasant and excellent. i would suggest making direct request to get rooms on the top floors facing the bay area. the beds were very comfortable and the amenities provided were first class.

Room Tip: Request rooms at the top floors and facing the bay aside.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biopharm34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Operations at InterContinental Miami, responded to this review, June 25, 2012
Dear Biopharm34,

Thank you for taking the time to provide your feedback. We are glad we exceeded your expectations from customer service to our rooms to your dining experience. As always, the InterContinental Miami provides its guests not only with the best service possible but also with a great variety of amenities to suit their wants and needs. We look forward to seeing you soon and please let us know if we can be of any assistance in planning your future stay with us.
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New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2012

It is a pleaseure to be welcomed by Florangel Torres on the executive floor. Her entusiasm, professionalism and positive approach, makes getting to the hotel and staying there a great experience.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelmerNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Operations at InterContinental Miami, responded to this review, June 25, 2012
Dear HelmerNewYork,

We are glad you had a great experience at our Club InterContinental Lounge! We will make sure that Florangel knows that her professionalism and positive attitude made your stay a memorable one. We hope you will be returning to the InterContinental Miami again and if we can be of any assistance please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Property: InterContinental Miami
Address: 100 Chopin Plaza, Miami, FL 33131-4323
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 122 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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