It is a pleaseure to be welcomed by Florangel Torres on the executive floor. Her entusiasm, professionalism and positive approach, makes getting to the hotel and staying there a great experience.More
It is a pleaseure to be welcomed by Florangel Torres on the executive floor. Her entusiasm, professionalism and positive approach, makes getting to the hotel and staying there a great experience.MoreShow less
We are glad you had a great experience at our Club InterContinental Lounge! We will make sure that Florangel knows that her professionalism and positive attitude made your stay a memorable one. We hope you will be returning to the InterContinental Miami again and if we can be of any assistance please let us know.
Stayed here for 4 nights post our cruise on Allure of the seas, fantastic place to relax and chill out. Only 10 mins walk to see Miami Heat play, children's playground opposite the hotel and plenty of cafes as well. Shuttle service for Dolphin Shopping Outlet Mall is only $10 return and has amazing shopping! Florangel, Leo and Elvin in the Exc Lounge were amazing and treat you like royalty as was Boris by the pool. Just remember that what they call a double bed is actually a king single in australia so book queen size beds.
Thanks for wonderful stay!
Thank you for your great feedback. Florangel, Leo and Elvin along with our staff always go above and beyond to meet our guests’ needs. We will make sure they know they contributed to your wonderful stay. We hope to see you on your next visit to Miami, please do not hesitate to ask if you need assistance in planning your stay with us!
My husband and I just stayed here for a three night vacation. I usually prefer smaller boutique like hotels with more character to the larger chains, but we had won the stay at an auction which is why we stayed here. Overall I was pleased. The hotel was modern, clean and the staff was very, very friendly and helpful. We were concerned it was too far from southbeach but it was just a short drive away so not a problem at all. I used the spa and had a great massage. My only complaint was the restaurant. It was so expensive for mediocre food. A cup of coffee is $4.95 and a piece of toast is $4.95! Prob best to grab from starbucks or go somewhere else. Overall, a good stay.
Thank you for taking the time to review your stay with us. We appreciate our guests’ comments, as we strive to provide the best quality and service to meet all of our valued guests’ requests. We are glad to see we met your vacation expectations with our newly renovated rooms and our friendly and helpful staff. We look forward to seeing you soon and please let us know if there is anything we can do to make your next stay with us a perfect one.
I spent the night at the Intercontinental in Miami to see Miami Heat. While it's location was great for the AA Arena, the hotel was just too expensive for what you get. My room was just about OK, but for $400 I would have expected more. The room supplied only 2 towels and no body lotion, and the carpet looked like it needed a good scrub! The pool area was very dull, with no pool service and a poor selection of cocktails and food. My big complaint would be the cost of the internet $17 per device. Per device. My son had set up the ipad, so when I went to log on with my computer it was another 17 bucks! I did complain and they did give me a code for a second free device - but really. The internet should be complimentary now. My extras for the evening came to just under $300! (internet, service, coffee, pizza, 2 waters from the fridge, valet, tax).
Thank you for your detailed review. Please know we appreciate our guests’ comments very serious and we strive to improve our guests’ experiences, we apologize for the inconveniences you encountered. We are truly the prime location to stay at for convenience to the American Airlines Arena; we hope that on your next visit to Miami to watch the Heat or to enjoy the city, you give us the opportunity to provide you with exceptional service. Please let me know if I can personally assist you in making you future stay with us memorable.
I have to travel to Miami often for work and as a member of the Priority Club, I always try to stay in one of their hotels. The location is somewhat difficult to get in and out of and if you are going within a mile or two of the hotel, the taxis are not happy about driving you a short distance. If you want to drive to your location on top of the $36 per day to park, that will be a $5 tip to get your car and a $5 tip to drop it off. So parking can run you $46 a day if you use your car once that day, more if you use it multiple times. The rooms are nice, but the temp was not as cool as I would have liked except for the last time I stayed there. The minibar is a joke. The prices are very high and if you move one item, to say put a water that you purchased elsewhere in its place, you get charged for the item. If you want to freely use the frige as you see fit, that incurs a $20 per day charge. The food is OK, a little 1990's for my taste and expensive, but still OK. Overall, I am being somewhat generous with a 3 star rating, if I were paying for the trips, I would not stay there as I see very little value for what you receive.
Dear Charles b,
Thank you for taking the time to leave us a detailed review. We appreciate our guests’ feedback as we use it to continuously improve our guests’ experiences. Our sincerest apologies for the inconvenience you encountered. We do hope to have the opportunity to provide you with the exceptional service you would expect from the InterContinental Miami on your next visit to the city. Please let us know if we can be of any assistance.
I highly recommend a stay at this hotel. Beautiful grounds, fabulous rooms, excellent, friendly service. Walk to Bayside for an evening of fun along a beautiful walkway. They welcomed us royally from the moment we pulled up to the hotel. There was not one moment of our stay to which I would not give the highest rating. This hotel is obviously very well managed, with attention to detail. The location on the water is beautiful and safe, while still close to the city. The pool area is quite nice and inviting. There is a great bar/restaurant overlooking the water, adjoining the pool area. The jogging path takes you around beautiful planted areas. We can't wait to visit the Intercontinental Miami the next time we visit.
We appreciate you putting the time to write such a kind review about your stay with us. I am happy to know we went above and beyond your expectations. Our staff is 100% dedicated to our guests and I am glad to know you were well taken care of. We are please to know you will be returning soon. Please let us know if there is anything we can do to assist you in planning your future stay at the InterContinental Miami.