The Hyatt staff is simply exceptional. Every single staff member I interacted with--from the front desk clerk to the security staff--went above and beyond to make my stay as enjoyable and personal as possible. There were numerous occasions in which someone did something unexpected to delight me. This included personally searching the lost and found, remembering who I was and greeting me with a personal comment almost every morning ("Have you seen any good dog videos Ms. Chapnick?" and "Were you able to find that restaurant last night? Did you enjoy it?") and always walking me to a location if I was not sure where it was.
The food was very good: I was at a conference and surprised at how great the breakfast was! The croissants were soft and flaky, the eggs fresh, the fruit magnificent and sweet (not the usual hotel rock hard melon). There was always plenty of Tazo tea and good quality coffee.
The bed was wonderfully comfortable--down comforters, down pillows, soft sheets and a firm mattress.
What really made me smile was how the staff and regional manager handled a situation that arose. They resolved my problem immediately and professionally, without any excuses or barriers.
The physical facility is slated for a renovation in the near future and hopefully upon completion the facility will match the excellence of the staff.
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami