I think the only folks who would give this a top rating don't travel often or haven't stayed at many Hyatt's.
We travel quite a bit and have about 6 - 8 hotel stays a year. We usually love Hyatt and the rooms are usually great.
I'm surprised that Hyatt has their name on this facility. The rooms are deplorable. The carpet is filthy, the lighting dismal and the beds uncomfortable. Add to that there is no refrigerator a very small, dark and basic bathroom dirty windows and it feels more like an outdated low price hotel.
When we booked the room, they told us it would be two queen beds but it's two fulls. That means my husband and I have to sleep in separate beds and I am sleeping with our 3 year old, who kicks me throughout the night, leaving me tired and sleepless. We requested another bed in the room, but they said since there are two beds, the fire code restricts them from adding one. The hotel is too full for us to change rooms.
I was a bit frustrated that they insisted these are queen size beds, as though I am some sort of bed novice or not that smart.
When we checked in, we tipped the bellman thinking he was bringing our bags up only to find they sent another bellman up (expecting another tip). We requested a refrigerator due to the fact that my daughter can't have dairy and we have to bring Almond milk with us.
They delivered the refrigerator which is haphazardly placed under our bathroom sink, taking up one of the only 2 outlets there. The guy who delivered the refrigerator literally stood in our foyer waiting for yet another tip.
The breakfast buffet is a shocking $24.99 a person and doesn't even have an omelet chef. The food was mediocre - more like a $10.00 buffet than a $24.99 one. We don't mind paying if it is premium and includes an omelet chef. It was also freezing in the dining room.
The only thing this hotel has going for it is the location. However, it felt more like a Holiday Inn than a Hyatt. At over $250++ a night, it certainly isn't a moderate or higher end hotel.
On the bright side, the staff in the restaurant were excellent and welcoming. We appreciated how they treated us and our daughter.
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami