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“One Night too many”

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Hyatt Regency Miami
Ranked #47 of 128 Hotels in Miami
GreenLeadersSilver level
Reviewed March 1, 2013

We stayed here for one night prior to leaving on a cruise. The hotel is located in the business district but close to the port. It was selected by our cruise company and definitely not the type/quality of hotel we would have chosen.

On arrival it was extremely busy and not particularly attractive - there was a large event going on the convention centre and there was a queue for check in.

Our room was on the 14th floor, was quite large but lighting was extremely dim. I took my shoes off and immediately noticed the carpet was sticky and badly stained. The layout was strange with a three quarters height wall dividing the bathroom area from the main bedroom area. In this space is just a handbasin and the rest of the bathroom is behind a separate door but is very small with a low sided bath only really suitable for showering. It was clean but shabby.

The whole hotel needs a total refurbishment and we couldn't wait to check out next day.

  • Stayed: February 2013, traveled as a couple
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2  Thank xxGlitterxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,029 - 2,035 of 3,609 reviews

Reviewed February 28, 2013 via mobile

I cannot believe I am writing this about a Hyatt.
I checked in and paid $420 for one night and $30 parking fee so I expected excellence.
What did I get for my $420 room
1- The trashcan was not emptied out after the past guest checked out
2- One of the pillowsheets was obviously stained and I posted a picture
3- The furniture is too old and full of scratches and dings
4- The bathroom was too old and in bad need of updating because black spots are apappearing on the caulking of the bathtub

So please tell me: is that all worth the $420 per night rate?

On the other hand they are taking extra care of the lobby to make it look lavish and luxurious!

  • Stayed: February 2013
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4  Thank PeterTravelAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

High class hotel, nice surrounding near main street. Visiting this hotel on our way to Carribean cruising. Large room and two queen bed I loved it . Nice Miami view from the window. Very clean and quite. Professional and friendly staff. Recommended to all Miami visitors.

  • Stayed: April 2012, traveled as a couple
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1  Thank dubes360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Great location in downtown Miami. Convient for business or pleasure. Staff were most helpful and courteous. I would have no reservations about staying there again. Views were outstanding. My room lacked a microwave and frig.

Room Tip: Higher rooms have better water views.
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  • Stayed: February 2013, traveled with friends
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Thank Iwanttobeontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

Stayed for one night – room was large and comfortable despite the hotel being old and in need of a refurbishment in some areas – the room we had which was a Miami Suite provided great views out to the marina.

Staff members were friendly and helpful – breakfast was excellent.

Gym was small but did the job. Beds were super comfortable. Room service was prompt and the menu provided a reasonable selection.

Good stay for a pre-cruise hotel – taxi ride was around $10 to the cruise terminal.

Room Tip: Ask for a Marina side room
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  • Stayed: February 2013, traveled as a couple
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1  Thank Giboos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

We just spent 3 nights at the Hyatt. The major plus for it was its location adjacent to the convention center, which was why we were there. Otherwise, the hotel needs a lot of help. While it looks good at first glance, once you're actually there it becomes clear that it's getting old and needs a renovation, as well as some attention to staffing quality. Not worth the room rates they're charging at all.
Some things we noticed:

While front desk staff were nice and helpful in general, when we objected that we had been charged for 3 nights of (expensive) valet parking even though we didn't have a car, the desk employee removed the charge without a word of apology or even explanation.

Restaurant staff would slosh juice and coffee all over the place when pouring, without a second thought. And we were charged for full breakfast buffet instead of continental buffet, but we caught it before we paid.

When asking how to get to a particular restaurant in walking distance of the hotel, the staff in front tried to get us to go to a different place because they didn't know where the first one was.

Have to use key card to use elevators, but the cards would only work about 1/4 of the time, so each time you're in an elevator, people keep inserting and re-inserting their cards for a while trying to get to their floors.

Room was clean but dated, with old furnishings and doors, and large unsightly stains on carpet.

LOUD plumbing noises all night.

TV would turn on with difficulty, and with only audio half the time. Serviceman who came gave advice of turning off and on repeatedly until images came on too.

Would not stay here again.

Room Tip: For a really good room, stay at a different hotel.
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  • Stayed: February 2013, traveled on business
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2  Thank Alexander M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

Good location, easy to reach coming from the airport, nice and quiet location. The room had a great park view, good sound isolation and a lot of natural light. I've been staying there for 8 nights and I had nothing to complain for. Working desk in the room is big and comfortable, the internet is fast and free:), new stylish furniture, really comfortable bed. Bathroom is fully equipped, always clean and the hot tub is huge.
The bar and the restaurant are elegant decorated and quality of the products is the best. Unfortunately the menu in the restaurant is too limited and if you stay more than 3-4 days you have to go out to eat.

  • Stayed: June 2012, traveled on business
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1  Thank Neboisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Miami

Address: 400 SE 2nd Ave, Miami, FL 33131-2140
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Miami
#10 Spa Hotel in Miami
#19 Luxury Hotel in Miami
#40 Romantic Hotel in Miami
#41 Business Hotel in Miami
Price Range: $164 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Miami 4*
Number of rooms: 615
Official Description (provided by the hotel):
Hyatt Regency Miami is a landmark hotel offering first rate service, expansive meeting and event space for gatherings, and the most convenient location in the area overlooking the Miami Bay. You’ll enjoy easy access to popular attractions, like Brickell City Center, Wynwood Art District, Coral Gables, Port of Miami less than 2 miles away, and the Latin flavor of Little Havana. Miami Beaches are accessible as well within a short drive. There’s no better way to enjoy the Florida sunshine than with Hyatt Regency Miami as your home base. ... more   less 
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Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami

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