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“Old hotel. Amazing service” 4 of 5 bubbles
Review of Hyatt Regency Miami

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Hyatt Regency Miami
Ranked #46 of 123 Hotels in Miami
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Old hotel. Amazing service”
4 of 5 bubbles Reviewed December 7, 2012

Like the title says. The hotel feels old ib terms of carpet and room set up, ut the service od the staff is AMAZING. Specially the waiters in the river cafe. Enjoyed each of the meals i had there. They made me feel special each time with the big smile and seevixe.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlvaroMpty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,005 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (411)
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Dallas, TX
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed December 7, 2012

This hotel is billed as 4-star, however it is a 3-star product at best. It doesn't meet Mobil star criteria which makes me think the management awarded themselves the extra star in an effort to justify the unwarranted room rates. Rooms are cramped, dated and in rather poor repair. The street and drawbridge noise is bad, as other reviewers have remarked.
I must get on my soapbox for a moment re: Wi-Fi charges. At this point in history, wi-fi should be free, as it is in most down-market hotels I could name. Not only does this Hyatt charge $10/day for basic wi-fi, they charge for EVERY device, so if you want to use your tablet or phone in addition to your laptop, be prepared to pay again and again for a day's service. I find this to be an unconscionable ripoff as having more devices using the service does not cost the hotel any more.
Additionally over $30/day to park your car on top of the inflated room rates is offensive. However, if you self-park be warned that the walk from the parking garage to the hotel entry will take you through a filthy alley populated by winos.
In a word, AVOID this hotel.

  • Stayed December 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hoteldziner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami hotels

Outer Banks NC
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed December 4, 2012

Stayed here prior to a cruise. The location was very convient to the public transportation and walking distance to some attractions. The lobby area and lounge were very nice as well as other areas. The service thru out the facility was fantastic! The front desk and lounge staffs were top notch! The rooms on the other hand were a dissapointment. Ours had some mold in the tub that been caulked over and was coming back. The curtain was covered with dust next to the air duct. The walls had many black marks that detracted from the room and the rug was a bit dirty. Our room overlooked the bridge and waterway which made for a nice view but, we had street noise all night. Initial impression downstairs of this Hyatt was WOW. The rooms brought the experience way down. Would look at some other properties in this area next time.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pirateskully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta GA
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed November 30, 2012

I stayed at the Hyatt Regency Miami 07Nov2012 for a business trip. Hotel staff is very friendly and helpful and the location is central. My room was a double on the 16th floor - great view of the lock and drawbridge and gorgeous adjoining buildings but a bit noisy. Street noise was remarkably loud as was the ice machine directly across from my room. The property is older and does not appear to have been renovated any time recently but was adequate for my short stay.
I enjoyed the large granite work desk, nice view and extra large closet. The bathroom was a bit claustrophobic. The dressing area was separated by a short wall from the rest of the room affording a bit of privacy. The beds were comfortable though the one I chose to sleep on did have some stray hair on the linens. Aside from the loud traffic sounds, I could not adjust the heat and was cold all evening. No matter how high I turned the thermostat, the fan seemed to only blow cool air. I didn't notice any room service menus in the room so was forced to go downstairs to the lobby to eat at the restaurant there. The menu had only a few items and staff was helpful but almost too friendly. I got the blackened mahi-mahi sandwich which was delicious and Key lime pie for dessert. The iced tea was really good and the prices were reasonable for a hotel restaurant. Wifi was free for me because my client paid and connection was fast and easy. From the windows in the dining room on the lower level near the conference rooms,we could see tugs maneuvering a huge freighter through the canal - quite a treat. The grounds and surroundings were beautiful and there was a large veranda open to the canal on the back side of the hotel. I'm not sure what sort of breakfast items are normally served but for our meeting group pastries and melon were provided. Since many of the meeting attendees were medical professionals, the lack of protein and choices of fruit was duly noted. Good for business trips - I would probably recommend to colleagues.

Room Tip: My room faced the back of the hotel and was very noisy thanks to the heavily traveled street below b...
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  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lexcyn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
139 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

We were put up at this hotel after a long delay on our flight back to London with British Airways.

Check in was quick and easy and the staff very helpful. As it was our honeymoon the staff kindly upgraded us to a suite (Miami Suite).

Due to the delay we were giving free meals served in hotel which we could not fault the food.

The room itself was large and had all amenities however was slightly disappointing for a suite but we certainly were not complaining.

There is no pool at this hotel and is more a business hotel in my opinion but there is a shop in the hotel. There is also a cafe and bar and restaurant.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
144 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

Stayed on a biz trip at client's insistence. Much about the hotel was excellent, particularly the desk staff and the breakfast. Put off by the nickel dining, however. Parking was either a very expensive valet or a nearly as expensive self park in a distant and dingy garage structure. And why do high end versions of a chain charge for internet access when the lower end properties of the same name don't? Oh yeah, because they can. Overall, good room but the "incidentals" added up to about 25% of the overall cost. Sorry Hyatt, won't go back.

  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AltGol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, FL
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 24, 2012 via mobile

I got this room on Priceline for one night before a cruise. The hotel is in a great spot for cruisers. It took us 5 minutes to get to the port. The hotel staff was great. Lauren at the front desk was very friendly and made me feel welcome. The lobby is beautiful.
My husband parked the car while I checked in and had to walk thru a tunnel from the parking to the hotel with no lights!!!! I'm glad it wasn't me because I don't think I would have made it!! Maybe they need to look in to that. Our room was on the twelfth floor and it was clean and well appointed. Like others have mentioned, it could use some renovation. Carpets were stained in spots, paint needed touch up all over or just a full repaint. There was A LOT of road noise that could be heard, so light sleepers might want to request a higher floor.
Overall it was a great stay for one night, and I would return.

Stayed November 2012, traveled as a couple
Helpful?
Thank missymae1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Miami

Property: Hyatt Regency Miami
Address: 400 SE 2nd Ave, Miami, FL 33131-2140
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Miami
#41 Business Hotel in Miami
#41 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Miami 4*
Number of rooms: 612
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Travelocity, Hyatt Hotels Corporation and Priceline so you can book your Hyatt Regency Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami

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