I came into this hotel somewhat apprehensive since I had just had a lovely experience in two other hotels on that same trip, but I soon relaxed after noting the friendly and helpful nature of the front desk staff and the concierge desk. I was made welcome and given free dinner and drinks (without asking) because my room was not ready due to some delayed flights that same day. While I waited I received constant checks from the Manager - Food and Beverage and the front desk staff who made sure that I was comfortable and relaxed. I would normally have been upset but the lady at the front desk handled the situation so pleasantly that I actually ending up smiling. The room and bathroom were both very clean and spacious and comfortable. Room service was amazingly efficient, maid service was on the ball! I encountered a number of staff who each went out of their way to make sure that I was comfortable, from the dining room staff to the room service attendants, concierge staff, front desk staff - It was unusual to encounter such warmth from hotel employees in the US. I enjoyed my stay and recommend this hotel to anyone. The food was great - no complaints and the price is very reasonable. When i was leaving the hotel, someone came from the concierge desk within ten minutes to take my luggage and assisted me in getting a taxi to the airport. I felt special. Cool, friendly place to stay
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami